Job details

Service Manager - Riverside Ford

Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973.

The Service Manager seeks to prevent and resolve client’s vehicle problems by emphasizing to clients the importance of consistent, regular vehicle maintenance. The Service Manager takes a proactive interest in the training and development of the Service Department Team.

The Service Manager will also ensure the following:

· Always monitors workflow in the shop and minimizes disruptions by developing the backup abilities of the team to compensate for illnesses, vacations, and turnover.

· Reviews technicians’ work or implements a process to review the technicians’ work to ensure work is properly completed before the release of the vehicles back to the clients.

·Administers warranty claims, including reviewing warranty and goodwill policy adjustments, understanding applying warranty and goodwill guidelines, ensuring the correct processing of claims, and communicating warranty information and clarifications to clients and other affected service team members.

·Reviews the previous month’s sales/profit performance in cooperation with other retail facility managers to determine were improvements can be made.

· Keeps the facility clean and equipment in good working order.

·Reviews and revises clients repair orders to ensure proper time stamps and adherence to manufacturer established warranty guidelines.

· Coaches service advisors on proper procedures and processes to ensure clients follow up and to assist in exceeding clients expectations.

· Reviews Open Repair Order list to monitor and address any vehicles that haven’t been repaired or completed and paid for in a timely manner.

The Service Manager:

· Is a detail-oriented individual comfortable with working with clients and team members.

· Must be people-oriented and willing and able to ask clients questions to ensure their enthusiasm.

· Has major responsibilities to ensure clients enthusiasm at the retail facility.

· Must exemplify excellence and must motivate the department to take pride in promoting clients enthusiasm.

· Must maintain a broad knowledge of the manufacturer’s new and recent products.

· Must have the ability to successfully coordinate with other departments in forecasting, reviewing, and revising business plans.

· Must be capable of working independently, effectively managing her or her time and work flow.

· Must be capable of paying close attention to administrative details, such as reviewing repair orders to ensure that all action have been documented according to retail facility and manufacturers policies and procedures.

· 401(k)

· 401(k) matching

· Dental insurance

·Health insurance

·Health savings account

·Life insurance

·Paid holidays & paid time off

·Vision insurance

·Earn vacation hours after 90 days

·Aggressive Employee Referral Program

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Service Manager - Riverside Ford, Snell Motor Company

Are you ready to take on a pivotal role as a Service Manager at Riverside Ford? Join our family-run team at Snell Motor Companies, where our legacy of serving the Dallas community since 1973 continues to thrive. In this position, you'll play a crucial role in ensuring that our clients' vehicles are in top shape by promoting the importance of regular maintenance. As the Service Manager, you will lead the Service Department Team, honing their skills and ensuring smooth workflow to handle any disruptions. Your keen eye for detail will benefit our clients as you oversee technician work, guarantee quality before vehicle release, and manage warranty claims with precision. Collaboration is key at Riverside Ford; you’ll engage with other retail facility managers to optimize performance and address improvements. If you thrive in a vibrant environment where you can make a memorable client impact, keeping our facilities pristine and our equipment up to date, this is the perfect place for you. We're looking for someone who can motivate the team and foster clients' enthusiasm for our products. Get ready to put your knowledge of the latest automotive innovations to work while receiving an excellent benefits package, including 401(k) matching, health insurance, paid time off, and more. Step into this exciting challenge and help us make every service experience exceptional!

Frequently Asked Questions (FAQs) for Service Manager - Riverside Ford Role at Snell Motor Company

What are the main responsibilities of a Service Manager at Riverside Ford?

As a Service Manager at Riverside Ford, your primary responsibilities will include managing the Service Department, overseeing technician work quality, administering warranty claims, analyzing sales performance, and coaching service advisors. Ensuring client satisfaction and team development is also crucial, as you will work closely with all departments to optimize service delivery.