GTM Operations Manager, Technology

Build the future of the AI Data Cloud. Join the Snowflake team.

There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow. 

Snowflake’s GTM Operations organization is actively seeking a GTM Operations Manager, Technology to join our Systems & Process team. In this role you will be responsible for managing the sales and operations technology stack, ensuring seamless integration, data accuracy, and optimal performance across the stack.  You will manage initiatives to evaluate, procure, implement and enable technology that drives sales and operational productivity.  This includes buy vs. build evaluations, requirements gathering, budget alignment and proactive vendor management.

 You will collaborate with Snowflake’s operations and functional leaders to evaluate, scope and prioritize Sales and GTM Operations technology initiatives. You will identify the operational challenges and capabilities needed to execute. You will be responsible for framing the problems, setting the strategies, and organizing cross functional teams to successfully build new capabilities. In this role you will have a significant opportunity to impact the growth, direction and future of Snowflake.

As a builder at heart, you have an appreciation for the operational components needed in order to build a world-class SaaS company. You thrive in the driver’s seat of complex, cross functional projects and have a deep understanding across the sales systems and tools that support go-to-market teams–including Salesforce CRM, ZoomInfo, Gong, Outreach, LinkedIn and other connected applications. 

IN THIS ROLE YOU WILL GET TO :

• Own the technology stack including managing system configurations, integrations, user access and monitor performance.

• Identify opportunities and provide recommendations to improve and automate Sales, Sales Support and GTM Operations tools systems and processes. 

• Manage relationships with technology vendors including product roadmap alignment, utilization tracking and ongoing support.

• Act as liaison between teams to vet and translate business objectives and needs into technology and process requirements.

• Work closely with business partners to develop clear requirements, MVP, business justification, and business outcomes to help assess risks and determine buy vs. build opportunities

• Work with cross-functional teams to prioritize new feature requests based on their impact to the business.

• Partner closely with the IT Team to ensure projects are scoped, implemented and delivered under committed timelines.

• Own projects end to end from requirements gathering to testing and deployment.

• Create and maintain key documentation such as BRDs, process flows, use cases, test scripts, and enablement materials.

• Act as subject matter expert for the GTM technology stack.

• Monitor industry trends to ensure Snowflake’s sales systems and tools are current with industry standards and best practices.

ON DAY ONE WE WILL EXPECT YOU TO HAVE :

• Minimum 8 years total professional experience with 5+ years working with sales operations, sales systems, process, and tools

• Expertise in Salesforce CRM and connected applications with hands on experience implementing solutions and system integrations for GTM teams

• Experience reviewing and procuring tools to support business needs

• Experienced in SFDC release management and deployment activities

• Ability to translate business objective and requirements to an technical development team

• Ability to gather and use data to inform decision making.  Must work effectively in an unstructured environment requiring new perspectives and creative approaches.

• Must possess business acumen, analytical, troubleshooting, problem-solving, and project management skills

• Exceptional interpersonal skills with demonstrated ability to present technical content to general audiences and develop trusted relationships across stakeholders

• Understanding of core business processes in a B2B technology environment; sales, marketing, and professional services

• Undergraduate degree required, MBA a plus

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?