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Porter - BMW CPO Nashville

Company Description

At BMW CPO Nashville, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.

Duties and Responsibilities:

·       Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location

·       Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)

·       Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up

·       Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation

·       Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business

·       Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service

·       Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot

·       Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.

·       Drives vehicles to and from service lane, service stalls, and parking lot as needed.

·       Makes key tags for vehicles

·       Maintains a professional appearance

·       Performs other duties as assigned

·       Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

·       To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

·       The requirements listed are representative of the knowledge, skill, and/or ability required.

·       Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       All applicants must be authorized to work in the USA

·       All applicants must perform duties and responsibilities in a safe manner

·       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Porter - BMW CPO Nashville, Sonic Automotive

If you're looking to kickstart your career in the automotive industry, the Porter position at BMW CPO Nashville is the perfect opportunity for you! Here at BMW CPO Nashville, part of the Sonic Automotive family, we pride ourselves on our supportive work environment, ensuring that every team member has the tools and resources they need to thrive. As a Porter, your primary responsibility will be to ensure a smooth and efficient flow of service customer vehicles throughout our facility. You’ll greet customers with a smile, assisting them in finding the right person to address their needs, and record essential details to provide top-notch service. You'll also manage the service traffic flow and help park and retrieve vehicles safely, maintaining an orderly service parking area. But your role doesn’t stop there! You’ll be the face of our brand, offering a friendly, professional touch that enhances our customers' experience. Furthermore, you'll play an important part in vehicle preparation, installing protective covers, and delivering keys to Service Advisors promptly. With a strong focus on teamwork, safety, and a commitment to excellence, we invite you to bring your positive attitude and professionalism to BMW CPO Nashville. If you're ready to make the most important move of your career and join a company that values growth and development, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Porter - BMW CPO Nashville Role at Sonic Automotive
What are the responsibilities of a Porter at BMW CPO Nashville?

As a Porter at BMW CPO Nashville, your responsibilities will include greeting customers in the service area, managing service traffic flow, parking vehicles safely, and ensuring a clean and orderly service drive. You’ll also assist with loaner vehicles, record essential customer details, and maintain safety protocols while delivering exceptional service.

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What qualifications do I need to become a Porter at BMW CPO Nashville?

To qualify for the Porter position at BMW CPO Nashville, candidates must be authorized to work in the USA, have a valid driver's license, and be able to pass pre-employment background checks and testing. Safety-focused individuals who demonstrate a professional attitude and a commitment to excellent customer service are encouraged to apply.

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Is previous experience required for the Porter role at BMW CPO Nashville?

Previous experience is not strictly required for the Porter role at BMW CPO Nashville. While any prior experience in customer service or automotive roles can be advantageous, a positive attitude, willingness to learn, and a strong commitment to safety will set candidates apart.

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What work environment can I expect as a Porter at BMW CPO Nashville?

At BMW CPO Nashville, you can expect a friendly and team-oriented work environment. We believe in fostering professional growth through comprehensive training and supportive management. Our culture values collaboration and creates an atmosphere where everyone's contributions are recognized.

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What opportunities for advancement exist for Porters at BMW CPO Nashville?

At BMW CPO Nashville, there are numerous opportunities for advancement. As part of the Sonic Automotive family, we promote from within and offer over 1,000 internal advancements each year. Driven and motivated individuals can look forward to various career paths within our dealership.

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Common Interview Questions for Porter - BMW CPO Nashville
How would you ensure a positive customer experience as a Porter at BMW CPO Nashville?

To ensure a positive customer experience, I would always greet customers warmly, actively listen to their needs, and quickly direct them to the appropriate staff member. Maintaining positivity and professionalism, even during busy times, is key to creating an inviting atmosphere.

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Describe a time you handled a difficult situation with a customer.

In situations involving difficult customers, I remain calm, listen attentively to their concerns, and empathetically address the issue. By showing I care about their experience and working towards a solution, I aim to turn a negative situation into a positive one.

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What safety procedures do you think are important while working as a Porter?

Safety is paramount, especially in a bustling environment like a service center. Important safety procedures include using caution while driving vehicles, maintaining clear communication with teammates, ensuring all areas are free of hazards, and adhering to company safety policies.

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How would you prioritize tasks during a busy service day?

During busy service days, I would prioritize tasks based on urgency and customer needs. For example, greeting arriving customers would take precedence, followed by managing vehicle movement and ensuring a clean service area, ensuring all responsibilities are handled efficiently.

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What skills do you possess that make you a good fit for the Porter position at BMW CPO Nashville?

I possess strong communication skills, a commitment to teamwork, and a customer-first mindset, making me an excellent fit for the Porter position. I’m also safe and efficient in driving and vehicle handling, aligning well with the responsibilities of this role.

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How do you handle stress when the service area becomes busy?

When faced with a stressful, busy environment, I focus on staying organized, prioritizing tasks, and maintaining a positive attitude. I take deep breaths and remind myself to stay calm, ensuring that I provide the same level of service to each customer.

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As a Porter, how would you maintain professionalism?

I would maintain professionalism by adhering to the company dress code, being courteous and respectful to customers and colleagues, and consistently exhibiting a positive demeanor no matter the situation. Professionalism reflects the values of BMW CPO Nashville.

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Are you comfortable driving various types of vehicles?

Yes, I am comfortable driving a range of vehicles. Familiarizing myself with different models and operating systems enhances my skills and ensures safe handling. I prioritize vehicle safety and consistently practice caution while driving.

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What do you hope to achieve in your role as a Porter at BMW CPO Nashville?

In my role as a Porter, I hope to enhance customer satisfaction by providing exceptional service while honing my skills and gaining experience. I also see this position as a stepping stone for advancing within the company, contributing positively to the team.

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Why do you want to work at BMW CPO Nashville?

I want to work at BMW CPO Nashville because of its commitment to employee growth and development within a supportive environment. As part of the Sonic Automotive family, the opportunities for internal advancement and the emphasis on teamwork resonate deeply with my career aspirations.

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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...

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Full-time, on-site
DATE POSTED
December 3, 2024

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