Sales Consultant - Toyota of Mt Pleasant

As a Sales Consultant at Toyota of Mt Pleasant, your primary responsibility will be to sell vehicles while meeting dealership gross profit and customer satisfaction standards. You’ll engage with customers to determine their vehicle needs, conduct test drives, and deliver vehicles while educating customers on their features. Additionally, you’ll be expected to set personal income goals, maintain a prospect development system, and work collaboratively with the service department to ensure customer satisfaction.

To qualify for the Sales Consultant position at Toyota of Mt Pleasant, candidates should ideally have 1-5 years of dealership sales experience, preferably in luxury sales. Excellent communication and customer service skills are essential. All applicants must be authorized to work in the USA and possess a valid driver's license with a good driving record. Successful candidates will demonstrate their ability to pass pre-employment testing, including background checks and drug tests.

Toyota of Mt Pleasant provides award-winning training programs for Sales Consultants as part of their commitment to employee development. Being recognized among the Training Magazine Top 125 showcases their dedication to offering comprehensive training that enhances your sales skills and knowledge about the automotive industry, ensuring you are well-equipped to serve customers effectively.

Sales Consultants at Toyota of Mt Pleasant enjoy a competitive benefits package that includes medical, dental, vision coverage, a health savings account (HSA), a 401k plan, and paid time off (PTO). The dealership also offers unique perks specific to purchasing and leasing vehicles, along with a personal Automotive Concierge Service, ensuring that employees feel valued and supported.

At Toyota of Mt Pleasant, professional growth is a core focus. The dealership fosters an environment of internal mobility, promoting from within, and offers more than 1,000 opportunities for advancement each year. By providing dedicated training programs, mentorship, and a supportive work culture, they help Sales Consultants develop their skills and advance their careers within the automotive industry.

Building rapport starts with genuine interest and active listening. As a Sales Consultant, ask open-ended questions about customers' needs and preferences, and engage them in conversation. Sharing personal stories about your experiences with the vehicles can create a connection, making customers feel more comfortable and valued.

My strategy revolves around setting clear, achievable goals and regularly evaluating my progress. I focus on maintaining a detailed prospect list, follow-up systems, and dedicating time to prospecting each week, while also learning from my daily sales performance to optimize my efforts.

When faced with a hesitant customer, I engage them in a discussion to understand their concerns better. I provide detailed comparisons and highlight the features that align with their needs. Offering a test drive can often help sway their decision by allowing them to experience the vehicle firsthand.

Handling objections involves patience and active listening. I listen carefully to the customer's concerns and acknowledge them. Then, I provide clear, factual information to address the objection and offer solutions, helping them to see how that concern can be resolved within our offerings.

In my previous role, I followed up with a customer after their purchase to ensure they were fully satisfied. They expressed concern about understanding a feature of the vehicle; I offered a personal tutorial and followed up a week later to ensure they felt comfortable. They appreciated the extra time and became a loyal customer.

I’m motivated by the thrill of closing a sale but even more so by the satisfaction of helping customers find a vehicle that perfectly suits their needs. Building long-term relationships with customers and receiving their referrals inspires me to go above and beyond.

I regularly read industry publications, attend workshops, and participate in training sessions offered by manufacturers. Networking with other sales professionals also helps me gain insights into industry trends and shifts, ensuring I'm always informed.

I'm drawn to Toyota of Mt Pleasant because of its reputation for customer satisfaction and employee development. The commitment to training and internal promotions aligns with my career goals, and I admire the company's focus on teamwork and a positive workplace culture.

I utilize customer relationship management (CRM) software to track leads and schedule follow-ups. Prioritizing tasks and setting reminders ensures that no lead falls through the cracks, and I dedicate specific times during the day to focus on prospecting and follow-up calls.

My unique blend of automotive sales experience, strong communication skills, and focus on customer satisfaction sets me apart. I have a proven track record of not only meeting sales goals but also building lasting relationships with clients, which I believe is crucial in a sales consultant role at Toyota of Mt Pleasant.