Job details

Service BDC- Toyota of Santa Fe

Company Description

At Toyota of Santa Fe, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

We boast the lowest turnover in the industry.
We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
We are committed to developing and promoting within the company.
Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
We encourage peer to peer teamwork and recognition.
Special benefits to purchasing and leasing a car.
Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Salary: $16.00 to $18.00 / hour

(The BDC Associate Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $18.00.)

Job Description

The Service BDC Associate is responsible for generating services appointments with customers that contact Toyota of Santa Fe via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

· Respond to internet inquiries with courtesy, accuracy and professionalism.

· Promptly and accurately enter all customer inquiry data into the CRM.

· Generate services appointments.

· Conduct phone surveys to assess customer preferences and quality of experience.

· Effectively utilize lead management tools.

· Compile all necessary reports, forms and other documentation on a timely basis.

· Cashier

· Perform other job-related duties as assigned.

· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Salary: $16.00 to $18.00 / hour

(The BDC Associate Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $18.00.)

Qualifications

· Excellent verbal and written communication skills.

· Strong MS Office Suite computer skills.

· Ability to work independently and as part of a team in a fast paced environment.

· Ability to work in call center environment.

· Strong organizational and time management skills.

· Ability to read and comprehend rules, regulations, policies and procedures.

We offer a comprehensive benefit package, and a competitive compensation package.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

“All your information will be kept confidential according to EEOC guidelines”

Average salary estimate

$35360 / YEARLY (est.)

min

max

$33280K

$37440K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service BDC- Toyota of Santa Fe, Sonic Automotive

At Toyota of Santa Fe, we’re on the lookout for an enthusiastic Service BDC Associate to join our dynamic team! As part of the Sonic Automotive family, you’ll find a supportive and encouraging environment where your professional growth is a priority. In this role, you’ll be the voice of our dealership, responding to customer inquiries with professionalism and courtesy. Your responsibilities will include managing incoming calls and online inquiries, entering data into our customer relationship management (CRM) system, and generating service appointments to keep our busy service department humming. You’ll also conduct phone surveys to understand customer preferences and ensure their experiences are top-notch. The ideal candidate will thrive in a fast-paced environment, work well both independently and as part of a team, and possess strong communication and organizational skills. Plus, you'll receive phenomenal training and benefits that include medical, vision, dental, and 401k options. So, if you’re ready to dive into the automotive industry and play a crucial role in enhancing our customer’s experience, get ready for an exciting career with our team at Toyota of Santa Fe! We can’t wait to meet you and help you develop your skills in this rewarding position.

Frequently Asked Questions (FAQs) for Service BDC- Toyota of Santa Fe Role at Sonic Automotive

What are the responsibilities of a Service BDC Associate at Toyota of Santa Fe?

The Service BDC Associate at Toyota of Santa Fe is responsible for managing customer inquiries from multiple channels, including the internet and phone calls. This role involves generating service appointments, entering data into our CRM system, and ensuring a premium customer experience by responding promptly and professionally. Additional duties include conducting phone surveys and compiling necessary documentation efficiently.