Job details

People Operations Lead

About Spark Advisors

We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just three years, we’ve partnered with over 3,000 brokers and enrolled over 60,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91, a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.

It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 40 to 60 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.

Join us: we’re always on the lookout for sharp, talented, empathetic teammates.

Summary

Spark is hiring a People Operations Lead responsible for managing and enhancing all aspects of the employee lifecycle, from recruitment to offboarding. This role requires a deep understanding of HR policies and procedures and the ability to propose creative solutions to complex problems. The People Operations Lead will work independently, requiring limited guidance on new assignments, and collaborate effectively with colleagues to ensure a positive and productive work environment. They will also play a key role in employee engagement, benefits administration, performance management, and compliance with labor laws. The ideal candidate has a strong background in HR operations, excellent organizational skills, and a passion for fostering a positive workplace culture.

Key Responsibilities

Serve as a strategic partner to the Director of People, providing insights and recommendations on organizational design, talent management, and workforce planning.
Lead processes to enhance employee engagement, retention, and performance.

Skills Knowledge and Expertise

5+ years of progressive HR experience and/or People Operations
Exceptional change management, problem-solving, and collaboration skillset
Strong knowledge of HR best practices, employment law, and regulatory requirements.
Demonstrated experience in strategic planning and execution of HR initiatives.
Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
Proven ability to manage multiple priorities and projects in a dynamic, fast-paced environment.
Proficiency in HRIS systems and HR analytics.
High value of integrity

Preferred Qualifications:

Familiarity with these Systems:

Sequoia
Airtable
Radford Compensation
Greenhouse
Lattice

Experience in a fast-paced, high-growth environment.
Ability to navigate ambiguous situations and pivot when applicable.

Compensation

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Base Salary

$115,000—$135,000 USD

Benefits

We work hard, but we also know you have a family, friends, hobbies, and a life outside the office. We're a remote-first company that values flexibility while hitting ambitious goals.

Paid holidays

Everyone needs a healthy, happy, and productive life. This means you'll need time to rest & recover without restrictive holiday limits. Last of the year is paid time off to spend with family and friend, recharge.