Care Coordinator- Grand Central

As a Care Coordinator at Spear Physical and Occupational Therapy, you'll take on various responsibilities focused on enhancing patient care. This includes greeting patients with a friendly demeanor, managing appointment scheduling efficiently, respond to incoming communications swiftly, and providing guidance throughout the out-of-network insurance process. Your role is crucial in maintaining a welcoming environment and ensuring that every patient receives the highest level of service.

While a BA/BS degree is preferred, it's not a strict requirement for the Care Coordinator position at Spear. Key qualifications include previous customer service experience, strong communication skills, the ability to multi-task effectively, and a detail-oriented approach. A welcoming and team-oriented spirit is essential, as is a willingness to grow and learn within a collaborative environment.

At Spear Physical and Occupational Therapy, the work environment for Care Coordinators is supportive and collaborative. You’ll work closely with a team that values communication and teamwork, fostering a strong community feel. We prioritize empathy and dedication to clinical excellence, ensuring both patients and team members receive the care they deserve. Regular events and a culture of celebration further enrich our workplace atmosphere.

Spear Physical and Occupational Therapy focuses on employee well-being by offering a comprehensive benefits package. This includes medical, dental, and vision benefits, a 401(K) Safe Harbor match, generous paid time off, mental health benefits, and gym membership discounts. Additionally, we encourage a work-life balance that supports personal and professional growth, ensuring our team is well cared for in order to deliver exceptional patient service.

At Spear, we’re looking for Care Coordinators who exemplify our commitment to 5-star service. This means being hospitable, patient, and attentive. An ideal candidate will actively listen to patients, respond to their needs in a timely manner, and maintain a positive attitude. It's about making a connection with each individual and ensuring they feel valued throughout their experience with us.

In responding to a difficult patient interaction, it's important to remain calm and empathetic. First, listen actively to the patient's concerns, validating their feelings. Provide clear information to address their issues, and if necessary, escalate the situation to a supervisor. Demonstrating patience and a solution-oriented mindset will show your commitment to excellent service.

I thrive in fast-paced environments by prioritizing tasks effectively. I typically start my day by organizing my workload based on urgency and importance, while also being flexible to addressing immediate patient needs. Utilizing tools like calendars or task lists helps me stay on track without compromising the attention and care each patient deserves.

My motivation to work in healthcare customer service stems from a deep desire to make a positive impact on people's lives. I find fulfillment in knowing that by providing exceptional service, I am contributing to a patient's overall experience and well-being. Each interaction offers me a chance to help someone feel acknowledged and supported throughout their healing journey.

To ensure effective communication, I prioritize clarity and active listening. I make it a point to confirm understanding by summarizing key points of a conversation. Additionally, I maintain open lines of communication with my team, sharing relevant updates or issues as they arise. This proactive approach reinforces our collaborative culture and enhances patient care.

Managing a high volume of inquiries requires organization and time management. I would implement a system to prioritize urgent matters, routinely checking emails and voicemails to respond within the expected timeframe. Setting aside blocks of time for focused responses can also help ensure that I provide quality answers while keeping up with the volume.

The most important trait for a Care Coordinator is empathy. Being able to genuinely connect with patients, understanding their concerns or anxieties, fosters a trusting relationship. This connection is fundamental to providing excellent service and ensuring patients feel valued and supported during their appointments.

To stay motivated during repetitive tasks, I focus on the impact of my work—remembering that each interaction contributes to a greater goal of helping patients. Setting small personal goals, rewarding myself for completing tasks, and mixing up my routine can also keep my energy levels up and my engagement consistent.

In a previous position, I had a patient who was particularly anxious about their upcoming procedure. After our regular interaction, I took the time to follow up with them personally, providing additional resources and answering any lingering questions. This not only alleviated their fears but strengthened our relationship, demonstrating the importance of going the extra mile in customer service.

Managing stress in a busy clinic setting involves staying organized and focused. I make use of deep breathing techniques to maintain calmness during peak hours. Additionally, I prioritize self-care by taking short breaks when possible to recharge, which allows me to return to my duties with renewed energy and focus.

I am drawn to the Care Coordinator position at Spear Physical and Occupational Therapy because of the organization's stellar reputation for patient care and its emphasis on community values. I admire how Spear fosters team collaboration and growth opportunities, aligning perfectly with my professional and personal values while allowing me to contribute positively to patient experiences.