Door Host (Security)

As a Door Host (Security) at Riot Hospitality Group, your primary responsibilities include greeting guests warmly, checking IDs, enforcing the venue's dress code, and performing bag checks as necessary. You'll ensure that every guest feels valued upon arrival, manage reservations, monitor guest activity, and maintain communication with staff to facilitate seamless guest experiences. Additionally, you'll patrol the venue, log incidents, secure lost items, and assist guests with directions and venue details.

Riot Hospitality Group prefers candidates for the Door Host (Security) position to have experience in security, loss prevention, or hospitality. Candidates should showcase excellent verbal communication skills, attention to detail, and the ability to maintain a professional appearance at all times. Required security certifications and the ability to remain calm in fast-paced environments are essential to performing well in this role.

Riot Hospitality Group is committed to fostering talent, and as a Door Host (Security), you’ll have tremendous growth opportunities within our vibrant company. You will gain invaluable experience in a high-energy environment that encourages learning and development, providing pathways for advancement in hospitality management, security leadership, or other roles within our organization.

At Riot Hospitality Group, we pride ourselves on creating a fun and collaborative work environment. As a Door Host (Security), you'll be part of a supportive team that values excellence, creativity, and dedication to service. Employees enjoy access to numerous benefits, including medical, dental, vision, and various employee discounts, which underscore our commitment to the well-being of our team.

Riot Hospitality Group's mission is to enhance every hospitality experience continuously. As a Door Host (Security), you play a crucial role in fulfilling this mission by ensuring guest safety, comfort, and satisfaction. By providing exceptional service and maintaining a secure environment, you help contribute to the unique and meaningful experiences that define our brand.

If a guest refuses to comply with the dress code, calmly and politely explain the dress code policy and why it’s important for maintaining the venue's atmosphere. Listen to their concerns and see if you can find a compromise. If necessary, involve a supervisor to handle the situation professionally while ensuring the guest feels respected.

Staying calm in a fast-paced environment requires a combination of deep breaths, focus, and prioritization. I maintain a composed demeanor by keeping my tasks organized and addressing guest needs one at a time. A positive attitude and effective teamwork are key to managing stress and ensuring smooth operations.

In a previous role, I encountered a guest who was upset about their reservation not being honored. I listened to their complaint, validated their feelings, and offered to arrange an alternative seating solution. By demonstrating empathy and taking swift action, I turned their experience into a positive one.

If I observed unusual behavior from a guest, I would monitor the situation closely while maintaining a discreet distance. It's important to assess if there is a potential security risk and alert management if necessary. Keeping communication open with my team helps ensure quick response should the situation escalate.

A great guest experience in a fine-dining environment begins with exceptional service, a warm welcome, and meticulous attention to detail throughout the visit. Understanding guest preferences, creating a personalized dining experience, and ensuring a seamless flow of service enhance the overall atmosphere and satisfaction.

Teamwork is vital for a Door Host (Security). Our roles require constant communication and collaboration to ensure safety and a positive atmosphere for guests. Working closely with staff allows us to respond effectively to any issues that arise, enhancing the overall guest experience.

If faced with physical tasks, I would stay adaptable and approach them with a strong sense of teamwork and communication. Assessing the situation helps me determine how best to assist, whether it involves rearranging seating or supporting during high-demand periods. A positive and proactive attitude helps facilitate these tasks.

Communication is crucial for a Door Host (Security) as it ensures seamless interactions with guests and fellow staff members. Being clear and concise in relaying information helps maintain orderly operations and prevents misunderstandings, contributing positively to the guest experience.

During busy hours, I prioritize my tasks by identifying what requires immediate attention while also being aware of ongoing situations. I maintain a checklist that helps me stay organized. Effective time management allows for a workflow that ensures guest satisfaction without compromising safety.

Riot Hospitality Group is distinguished by its commitment to transforming the hospitality experience. The company consistently pushes the boundaries of traditional service while focusing on creativity and genuine connections with guests. Being part of an innovative team dedicated to excellence makes working here truly special.