Business Account Executive - Now Hiring - job 1 of 2

As a Business Account Executive at Charter Communications, your primary responsibility will be to sell a variety of communication solutions to small and medium-sized businesses within your designated territory. This includes coax delivered Internet, video, and voice services, along with ancillary products like custom hosting and data back-up. You'll also be tasked with generating leads, meeting sales goals, and developing a Territory Plan focused on customer outreach and expansion.

To qualify for the Business Account Executive position at Charter Communications, candidates should ideally possess a Bachelor’s degree in business, marketing, or a related field, or have equivalent work experience. We're looking for individuals with outside sales experience, especially in a high transaction and short closing cycle environment. A proven track record in business-to-business sales will certainly give you an edge.

At Charter Communications, we believe in building careers rather than just filling positions. Business Account Executives are encouraged to continuously improve their selling skills through training resources, sales courses, and regular practice sessions with colleagues. This hands-on approach allows you to stay updated with new sales techniques and product knowledge, ensuring you excel in your role.

As a Business Account Executive at Charter Communications, you can expect an average target compensation of around $100k plus, with a guaranteed minimum commission package. Your earning potential is closely tied to your personal sales performance and the effort you put into generating new leads and closing deals, which further amplifies the rewards for success in your role.

In the Business Account Executive role at Charter Communications, you will experience a mix of office and outside work environments. You'll be out in the field meeting clients, which may expose you to varying weather conditions, as well as spending time in the office for meetings and administrative tasks. This balance offers a dynamic workday full of variety and interaction with different business customers.

When answering this question, focus on specific methods you have found effective for prospecting new customers. Discuss how you use traditional networking, social media, and industry events to build connections, as well as how you follow up on leads systematically. Mention tools or technologies you utilize to track your efforts, as this demonstrates a proactive and organized approach.

To effectively answer this, recount any relevant experiences you've had in selling bundled services. Highlight your understanding of customer pain points and how you tailored your offerings to meet their needs. Discuss any successful outcomes from those sales, as well as strategies you employed to convey the value of bundled services.

When faced with objections, it's important to show that you listen actively. Respond by restating their concerns, so they know you're considering their perspective. Then, provide clear, factual information to address their objections. Showcase past experiences where you've turned client hesitations into successful sales through patience and understanding.

Discuss both intrinsic and extrinsic motivators, such as achieving personal sales goals, earning commissions, and the satisfaction of helping customers find the right solutions. Share examples of times when your motivation led to success, illustrating your passion for sales and customer service.

You can highlight your commitment to professional development, mentioning specific sources like industry publications, webinars, online courses, and networking with other professionals. Show that you are proactive and detail how this knowledge helps you in sales conversations and enhances your credibility with clients.

Pick a specific example that demonstrates problem-solving and resilience. Explain the context, the challenge you encountered, and the steps you took to overcome it. Highlight any learnings from this experience and how it contributed to your growth as a sales professional.

Talk about the importance of communication and follow-ups in building client relationships. Mention techniques like personalized check-ins, providing additional value through resources or updates, and showing appreciation for their business. Illustrate this with examples of long-term relationships you've fostered in your sales career.

Discuss your approach to market research and understanding your territory’s demographics. Outline how you’d assess potential customers, evaluate competition, and allocate time for different areas based on potential yield. Describe how setting clear objectives and focusing on strategic leads aligns with your efforts to maximize your sales potential.

In your response, emphasize the importance of collaboration in achieving overall team and company sales goals. Share examples of how you have worked with colleagues to strategize on key accounts, share leads, or support each other during challenging sales periods, showcasing the value of teamwork in any sales environment.

Be sure to define and explain the key performance indicators you look at, such as new customers acquired, revenue generated, and retention rates. Mention how these metrics guide your sales strategies and help set your objectives for future performance, highlighting your goal-oriented mindset.