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Junior Client & Content Administration Manager (m/f/d)

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

Make the team that changes the way the world experiences sport.  

We are NASDAQ-listed and are one of the fastest-growing sport-tech companies on the planet. As a Junior Client & Content Administration Manager, you will be part of the Audiovisual (AV) betting unit within the Global Operations Team. We provide dedicated live streaming solutions, including Betradar’s Live Channel, for online and retail bookmakers to increase betting stimulation and entertainment. With streams for over 400,000+ events, we provide the most comprehensive streaming portfolio in the market.

THE ROLE:

You will report to the AV Client & Content Administration Team Lead and will be working closely with the audiovisual sales team setting up and supporting daily administrative and operational duties.

We are looking for an individual who is reliable, accurate and eager to help improve efficiency as sales volume increases. The role will involve taking responsibility for administrative tasks that form the foundation for the delivery of the audiovisual products. Our international environment, rapidly growing team and scale, broad selection of technically oriented products and services make this position very diverse and challenging.

THE CHALLENGE:

  • Be a dedicated contact for audiovisual operational topics
  • Assist in client setup & client administration for various audiovisual products
  • Act as a key bridge between product sales and product teams to assure proper setup and delivery of audiovisual products
  • Monitor and accurately update multiple documents & systems, track the audiovisual program across the Sportradar digital distribution system(s)
  • Setup, prepare and document client-related activities in our CRM systems and tools (AVCMP, Salesforce, JIRA, Qlik Sense, Confluence, etc)
  • Maintain open communication with other departments and teams as well as partners all around the globe to both gather and distribute appropriate scheduling information
  • Regularly review content across digital properties for accuracy in scheduling and implementation
  • Incident handling, error analysis, and rectification to guarantee customer satisfaction
  • Prepare and maintain reports
  • Independent support and consultation of our customer inquiries

YOUR PROFILE:

  • Bachelor’s Degree in Marketing, Business Administration, Communication, Economics or successfully completed school education (e.g. AHS, HAK, HBLA, HLW, HTL).
  • Strong organizational skills and outstanding attention to detail.
  • Exceptional work ethic with ability to work independently and act proactively.
  • Strong and credible interest as well as understanding in various sports.
  • Understanding of the sports betting eco-system is a plus.
  • Strong Excel skills and profound knowledge of MS-Office.
  • Technical affinity and good numerical reasoning considered advantageous.
  • Strong written and verbal communication skills in English, with proficiency in an additional European language considered an advantage.
  • Open-mindedness towards taking over shifts also on weekends.

OUR OFFER:

  • Be part of a startup-like culture within a global, NASDAQ-listed corporation.
  • Sportradar takes over the full costs of € 365.- for the Öffi-Ticket (Jahreskarte) for you.
  • Become part of one of the fastest growing businesses in the digital sports environment and help us scale our operations
  • Be part of a highly motivated, innovative, and dynamic team with people from various nationalities in our office.
  • Exciting job field with the opportunity for personal development.
  • Hybrid working model, combining home office and work from the office.
  • Education and trainings, like German and English courses and Sportradar eAcademy.
  • Team activities, like Happy Hours or marathons.

The minimum monthly salary for this position is according to the Collective Bargaining Agreement, overpayment will be considered depending on qualifications and working experience.

Make the team: Join us and shape your future as well as ours!

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!

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CEO of Sportradar
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Average salary estimate

$22500 / YEARLY (est.)
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$15000K
$30000K

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What You Should Know About Junior Client & Content Administration Manager (m/f/d), Sportradar

At Sportradar, the world’s leading sports technology company, we are looking for a passionate and detail-oriented Junior Client & Content Administration Manager to join our team in the vibrant city of Vienna. As part of our Audiovisual (AV) betting unit, you will help shape how sports are experienced globally. You’ll play an integral role in providing dedicated live streaming solutions, working closely with our audiovisual sales team to support daily operations. Your knack for organization and your keen attention to detail will shine as you handle administrative tasks that support the delivery of our comprehensive audiovisual products across various platforms. You will be the go-to contact for all things audiovisual, assisting in client setup and administration while ensuring seamless communication across departments and with our international partners. Each day will bring diverse challenges as you track content, update documents, and engage in error analysis to ensure unparalleled customer satisfaction. If you have a strong interest in sports, exceptional Excel skills, and can communicate fluently in English, we want to hear from you! With chances for personal development and a dynamic work environment, this is a fantastic opportunity to join a rapidly growing company and make a real impact on the sports tech landscape.

Frequently Asked Questions (FAQs) for Junior Client & Content Administration Manager (m/f/d) Role at Sportradar
What are the responsibilities of a Junior Client & Content Administration Manager at Sportradar?

As a Junior Client & Content Administration Manager at Sportradar, your responsibilities will include assisting with client setup, maintaining communication across teams, tracking audiovisual programs, and managing documentation in CRM systems. You'll play a key role in supporting the operational side of audiovisual products while ensuring outstanding client experiences.

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What qualifications do I need to apply for the Junior Client & Content Administration Manager position at Sportradar?

To apply for the Junior Client & Content Administration Manager position at Sportradar, you need a Bachelor’s Degree in Marketing, Business Administration, Communication, or Economics, along with strong organizational skills and attention to detail. A credible interest in sports and strong Excel skills are essential, while knowledge of MS-Office will also be advantageous.

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How does Sportradar support the professional development of a Junior Client & Content Administration Manager?

Sportradar is committed to the professional development of its employees, offering various training programs including language courses and access to the Sportradar eAcademy. The company fosters a startup-like culture that encourages learning, growth, and innovation, ensuring you can enhance your skills as a Junior Client & Content Administration Manager.

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What is the working environment like for a Junior Client & Content Administration Manager at Sportradar?

The working environment for a Junior Client & Content Administration Manager at Sportradar is dynamic and inclusive. You’ll be part of a motivated team consisting of individuals from diverse nationalities, working collaboratively in a hybrid model that supports both in-office and remote work to maintain a healthy work-life balance.

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Is experience in the sports betting ecosystem necessary for the Junior Client & Content Administration Manager role at Sportradar?

While experience in the sports betting ecosystem is considered a plus for the Junior Client & Content Administration Manager role at Sportradar, it is not strictly necessary. A strong interest in sports and a willingness to learn and adapt are essential qualities that we value in candidates.

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Common Interview Questions for Junior Client & Content Administration Manager (m/f/d)
How do you prioritize tasks when managing multiple client setups?

When managing multiple client setups, I prioritize tasks by assessing urgency and impact. I utilize organizational tools and techniques such as creating a prioritized task list, identifying bottlenecks early, and keeping communication channels open with team members and clients to ensure timely delivery.

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Can you discuss a time when you handled a challenging client inquiry?

In a previous role, I encountered a client who was unhappy with a service delay. I listened actively to their concerns, assured them I would investigate, and provided regular updates. By maintaining open communication and resolving the issue swiftly, I restored the client’s trust and satisfaction.

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What tools and software are you familiar with that relate to client and content administration?

I am familiar with various tools such as Salesforce for CRM, JIRA for tracking tasks, and Qlik Sense for data visualization. I also have experience with document management in Confluence, which helps streamline communication and documentation across teams.

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How do you ensure accuracy when preparing reports and updating documents?

To ensure accuracy, I adopt a systematic approach: I double-check data entries, cross-reference reports with reliable sources, and often seek a second set of eyes from colleagues. I also utilize spreadsheet functions to automate calculations wherever possible.

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What is your understanding of the role that sports technology plays in contemporary sports betting?

My understanding is that sports technology enhances the betting experience by offering real-time data, live streaming, and analytics tools, which ultimately make betting more engaging and informative for consumers. This technological advancement also facilitates operational efficiency for betting operators.

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How would you handle a situation where a client's expectations are unrealistic?

I would approach the situation delicately by first listening to the client's expectations and then informing them of the realities in a constructive manner. It’s essential to communicate clearly what is feasible within our capabilities while trying to find a mutually beneficial solution.

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Describe your experience with data management and analysis.

I have experience handling data management in previous roles where I was tasked with organizing data sets, conducting analysis to uncover trends and insights, and presenting findings. Proficient in Excel, I use functions and pivot tables to analyze and interpret data effectively.

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What motivates you to work in the sports technology sector?

I am motivated by my passion for sports and technology's potential to change how fans engage with the game. Working in an innovative environment like Sportradar, where I can bridge my interests with technology to enhance the sporting experience for users, excites me.

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How do you maintain your knowledge of trends in the sports and betting industries?

I maintain my knowledge by regularly reading industry publications, participating in related webinars, and following influential figures on social media. Staying engaged with sports news and trends helps me understand the landscape and apply this knowledge effectively in my role.

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What strategies will you use to communicate effectively with international teams?

To communicate effectively with international teams, I will leverage clear and concise language, ensure that time zone differences are considered in scheduling, and utilize collaborative tools that allow for smooth communication. Building relationships based on trust and openness is essential in a diverse environment.

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For candidates and prospective employees, you know a job at Sportradar will reward you for your hard work and good service. You will be provided with development and learning opportunities, your innovation will be encouraged, and you will work wit...

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Full-time, hybrid
DATE POSTED
December 8, 2024

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