Operation analyst

Job DescriptionThe Strategy & Analytics team within Sales & Account Management (SAM) is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products.We are a team of Technical Program Managers, Sales Operations, and Strategic Program Managers, and Analysts who work closely with Sales & AM stakeholders, as well as Automation, Marketing, Product, and Customer Success to lead programs around company-wide priorities.As a Sales Operations Analyst on the SAM Strategy team, you will define and manage complex technical programs that will drive the organization forward.You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square's growth.Ideal team members have technical foundations, can manage stakeholders, can develop and drive program execution. You will report to the Sales Strategy Lead.You will :Deeply engage with our Sales & AM teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organizationMake sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal• Collect, analyze, and interpret sales data to identify trends, patterns, and insights.• Assist in the development of sales forecasts and budgets.Establish metrics to track the impact of your programs against broader goalsBuild relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Automation, Marketing, and ProductDevelop and iterate end-to-end solutions and ensure on-time delivery that meets defined business goals and requirementsQualificationsYou have :5+ years of experience in Sales Operations, Sales Strategy, Operations and PerformanceExperience with Salesforce, Looker (Data-visualization equivalent) and Snowflake (SQL equivalent)Strong analytical and problem-solving skills.Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterationsExperience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Business Requirement Docs)Additional InformationBlock takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.These ranges may be modified in the future.Zone A : USD $122,900 - USD $184,300Zone B : USD $116,700 - USD $175,100Zone C : USD $110,600 - USD $165,800Zone D : USD $104,500 - USD $156,700To find a location’s zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.Full-time employee benefits include the following :• Healthcare coverage (Medical, Vision and Dental insurance)• Health Savings Account and Flexible Spending Account• Retirement Plans including company match• Employee Stock Purchase Program• Wellness programs, including access to mental health, 1 : 1 financial planners, and a monthly wellness allowance• Paid parental and caregiving leave• Paid time off (including 12 paid holidays)• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)• Learning and Development resources• Paid Life insurance, AD&D, and disability benefitsThese benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus.Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies.Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page .Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.Because the material duties of this role involve direct or indirect access to sensitive personal or financial data, a criminal background check is required following a contingent offer of employment.Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services.With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects.Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.Last updated : 2024-08-12