Store Manager (Cherry Hill Mall)

The key responsibilities of a Store Manager at Squishable include overseeing daily retail operations, motivating and training the sales team, maintaining inventory levels, and ensuring a high standard of merchandise presentation. You'll also be handling cash transactions and fostering a fun shopping environment for customers.

To qualify for the Store Manager position at Squishable, candidates should have 2-3 years of retail management experience and 2-5 years of customer service experience. Exceptional organizational skills, emotional intelligence, and a passion for leading teams are essential.

Squishable supports its Store Manager by fostering an open and transparent culture that encourages feedback and recognition. This allows the manager to empower team members effectively and create a collaborative environment that enhances the overall customer experience.

A successful Store Manager at Squishable should be passionate, driven, and creative. They need to be adaptable, friendly, and able to interact positively with customers and team members. High emotional intelligence and the ability to motivate others are also crucial.

The Store Manager role at Squishable requires a flexible schedule, including early mornings, nights, weekends, and holidays as needed. This flexibility ensures that operations run smoothly and allows the Store Manager to adapt to customer needs.

When handling conflict within a retail team, it's essential to approach the situation calmly and empathetically. I would facilitate open communication between parties, seeking to understand both sides, and work towards a collaborative solution that maintains team cohesion and morale.

To motivate my retail staff, I believe in recognizing individual strengths and contributions. By setting clear goals, providing constructive feedback, and celebrating achievements, I foster a positive environment that encourages team members to invest in their roles and the overall success of the store.

In a previous position, I noticed sales were lagging during certain times of the week. I implemented engaging sales events and targeted promotions to draw customers in during those periods. Collaboration with the team helped us exceed our sales goals consistently.

I prioritize training my team on product knowledge and interpersonal skills to enhance the customer service experience. Additionally, by regularly inviting feedback from our customers, we adapt our strategies to better meet their needs and expectations.

Effective inventory management involves maintaining accurate stock levels and using sales data to forecast needs. I regularly conduct inventory audits, work closely with suppliers, and train my team on proper restocking procedures to ensure our shelves are always well-stocked.

Teamwork is crucial in retail; when team members collaborate, it enhances communication, creativity, and overall performance. I promote a team-first mentality by encouraging open discussion and mutual support, making our store a positive and productive environment.

When faced with a difficult customer, I keep a calm demeanor and actively listen to their concerns. Understanding their perspective often allows me to find an amicable solution, whether it’s through service recovery or alternate options that meet their needs.

I stay organized in a high-paced retail environment by utilizing task management tools, setting clear priorities for my team, and delegating responsibilities effectively. This ensures that we remain focused on key objectives while adapting to the fast-paced nature of retail.

A store becomes memorable when customers feel valued and appreciated. I believe that providing personal touches, engaging display setups, and exceptional service fosters a unique shopping experience that encourages patrons to return and share their experiences with others.

I measure the success of my retail team by analyzing sales performance metrics, customer feedback, and employee engagement levels. By setting clear KPIs and continually assessing both individual and team achievements, I can make informed decisions for training and development.