Senior Client Partner

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

You will be responsible to define and achieve the short- and long-term client strategy, to proactively discover the client’s goals and difficulties and to follow the sale process in order to create opportunities in the pipeline. You will be working with stakeholders across Accesa in order to shape the strategic direction of our projects and ensure we continue to meet and exceed our clients’ expectations.

You will be joining a team of professionals with focus on Manufacturing & Multi Industries, formed by Client Partners, Delivery Tribe Leads and Business Development responsible.  Together with your colleagues you will help Accesa to quickly adapt to market demands, in-line with our global governance model and to create a better match between our solutions and the needs of our clients and partners.

Responsibilities:  

Client Strategy Development: Develop and implement comprehensive client strategic plans that encompass a thorough understanding of each client's business, challenges, and growth opportunities. Regularly review and update these plans, find expand and extend opportunities to increase the revenue generated with the customer, providing status reports during Account-related meetings.

Revenue Target Achievement: Take ownership of revenue targets for the accounts under your management. Collaborate closely with internal teams to ensure the delivery of services meets the calculated profitability margin while focusing on client satisfaction.

Client Delivery Status: Coordinate with customer-dedicated delivery tribes to ensure smooth project delivery kick-offs. Offer valuable recommendations, feedback, and initiatives to optimize client project outcomes.

Customer Satisfaction: Collect and prioritize customer satisfaction by managing internal relationships and ensuring the fulfillment of contractual promises. Strive to exceed customer expectations and address any concerns promptly.

Sales Process and Proposal Management: Participate in the sales process and collaborate with Sales, Presales, and Delivery to shape proposals, aligning them with client strategies and requirements.

Short and Long-Term Client Strategy: Define and execute short-term and long-term strategies to identify and proactively address client goals and challenges. Cultivate opportunities within the pipeline to foster future growth.

Collaboration and Stakeholder Management: Work closely with stakeholders across the organization to influence the strategic direction of projects and align them with client expectations. Collaborate with the Accesa team to ensure a cohesive approach to client management.

• 5+ years of experience in client relationship management, strategic consulting, and/or business development, with a strong understanding of the IT industry, particularly in the Manufacturing domain
• Exceptional communication skills with the ability to articulate ideas clearly and concisely
• Demonstrate an investigative and analytical approach in discussions and presentations
• Deliver compelling and engaging presentations to both internal teams and clients.
• Familiarity with the project delivery process, enabling you to collaborate with delivery teams effectively.
• Ability to strategize and implement plans to achieve objectives, demonstrating excellent follow-through and implementation skills
• Customer-focused mindset with a proven ability to build trust-based, collaborative relationships, effectively manage multiple stakeholders, and ensure smooth processes while prioritizing tasks to achieve objectives
• Proficient in English, written and spoken communication. German language is a plus.

At Accesa you can:

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.