Head of Customer Support

The Role

We’re looking for an experienced Head of Customer Support to build and lead a world-class team that drives customer retention, growth, and satisfaction. Today this function is primarily B2C, but will likely become more balanced between B2C and B2B in the future as our new product matures.

This is a high-impact leadership role where you’ll shape the customer experience strategy across StackBlitz and Bolt.new, working cross-functionally to ensure our customers—ranging from individual developers to large enterprises—receive exceptional support and guidance.

Responsibilities

- Define and lead the Customer Support function for StackBlitz and Bolt.new, ensuring a best-in-class experience for our users.

- Develop and execute strategies to drive customer retention, satisfaction, and expansion.

- Build and mentor a high-performing customer support team.

- Improve operational efficiency by launching AI-driven support solutions, automation, and BPO strategies.

- Oversee the customer support tech stack, optimizing tools and workflows to enhance the customer journey.

- Partner with Product, Engineering, and Sales to advocate for customer needs and drive strategic alignment.

- Own forecasting and capacity planning, ensuring the team is resourced appropriately to support a growing global customer base.

How You’ll Contribute

- Lead & Scale Customer Support – Define the long-term vision and strategy for customer support, ensuring customers maximize the value of StackBlitz products.

- Optimize Support Operations – Implement AI, automation, and process improvements to increase efficiency and reduce response times.

- Drive Growth & Adoption – Develop proactive engagement strategies to drive product adoption, reduce churn, and identify upsell opportunities.

- Enhance Customer Experience – Identify and remove friction points, improving onboarding, documentation, and self-service options.

- Develop & Mentor the Team – Build a strong leadership pipeline within the team, ensuring continuous learning and career development.

- Leverage Data & Insights – Define and track KPIs, using data-driven decision-making to enhance customer interactions and team performance.

Qualifications

- 7+ years of experience in Customer Support, Success, or a related function, preferably in SaaS, developer tools, or B2B environments.

- Proven leadership experience, with a track record of building and scaling high-performing teams.

- Technical acumen, with an understanding of developer workflows, cloud environments, and web-based tools.

- Experience implementing AI-driven support solutions and scaling global operations.

- Strong analytical skills, with experience tracking and optimizing customer support metrics.

- Excellent communication and stakeholder management, with the ability to collaborate cross-functionally.

- A passion for customer advocacy, ensuring our users and enterprise customers get the best experience possible.

Absolutely NOT Required

- A college degree

- Being located in or authorized to work in the United States

- Having ALL of the skills/experience listed above. If you're interested in the job, please apply!

This role is ideal for a customer-obsessed leader who is excited to build and scale a high-impact team while working closely with engineering, sales, and product. If that sounds like you, let’s talk! 🚀

About Us

StackBlitz is on a mission to bring web development into the browser. We are already trusted by over 1M developers every month. Our users are globally distributed and use StackBlitz for learning, collaboration, open source projects, and at work on world-class development teams.

You will feel at home on our team if you have trouble closing your laptop at the end of a long day of working on a particularly tricky problem, and at the same time recognize that a healthy personal life is more important than stressing about work during personal time. We all love to work hard and get stuff done, but know that optimal performance is achieved when we are fulfilled and happy in our personal lives.

Perks at StackBlitz

- 100% remote company

- Medical, dental, and vision coverage for employees and dependents (for US employees)

- Paid parental leave

StackBlitz = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences. We encourage YOU, whoever you are to apply! 

We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of StackBlitz are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.