senior product designer, Customer Engagement & Innovation (Remote - U.S.)

Now Brewing – senior designer, Customer Engagement & Innovation (Remote - U.S.)! #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not onlycelebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.At Starbucks, our design team crafts meaningful and impactful digital experiences that embody the essence of the Starbucks brand. We focus on creating interactions for both our customers and baristas as well as internal tools, ensuring every touchpoint delivers value and strengthens our business. As a Senior Product Designer at Starbucks, you will play a key role in innovating, executing, and refining digital experiences across our rewards, innovation, and customer engagement space. Your work will shape the future of our digital presence, driving customer acquisition, onboarding, activation, engagement, and retention as well as business success.You love solving customer facing problems with your team in a highly collaborative environment. Your ability to influence strategy, be a design leader, and work cross-functionally with multiple teams in Design, Engineering, and Product Management teams is crucial. You’re a fierce advocate for the Starbucks omnichannel customer experience from the stores to the app and web. You have a passion for making design accessible for all, and are obsessed with good design from function to form. You have visual design chops, understand visual hierarchy and the ways to best optimize what’s visually presented to the customer at any given time. You have an earnest, mature, and ego-free attitude that welcomes candid feedback. Bonus points if you have done growth design for a previous membership program (highlight that in your portfolio).Digital Products at Starbucks:Every morning, tens of millions of people enjoy food and drinks at Starbucks. Our digital products are transforming the customers’ experience in big ways. The quality of this experience in a digital context depends on great design, and the opportunity to innovate at a global scale is huge.As a senior designer, Customer Engagement & Innovation, you will…• Collaborative Product Design: Partner with product teams to design major customer features in app and web. Effectively communicate the rationale and context behind your design decisions and connecting it with business results.• UX Vision: Help steward the vision and value of UX design and research within cross-functional teams, ensuring that user-centric design is at the forefront of our product development process.• Feature Definition: Collaborate with product management to define and prioritize features that address business needs, ensuring a seamless user experience across all platforms.• Interaction Design: Design intuitive and engaging interactions for new features, leveraging and expanding upon existing design patterns.• Cross-team Collaboration: Work closely with other product designers, providing constructive feedback to elevate the quality and consistency of our collective work.• Data-driven Design: Collaborate with data scientists and user researchers to assess the effectiveness and impact of your designs, making informed decisions to enhance user satisfaction.• Project Management: Manage multiple projects simultaneously, delivering new features, bug fixes, and incremental improvements in response to customer needs.• Prototyping and Tooling: Utilize Figma and other design tools to build and prototype designs, quickly iterating based on feedback.• Innovative Collaboration: Bring creativity and a positive attitude to collaborative efforts, contributing to a dynamic and enjoyable work environment.We’d love to hear from people with:• Professional Experience: 2-5 years of customer facing design experience, ideally in building and shipping digital products at scale. While the number of years is important, we place greater value on the quality of your design and the impact it has had on customers.• Strong Visual Design Proficiency: A portfolio showcasing strength in innovative concepts, systems thinking, and polished visual designs with meticulous attention to typography, spacing, and color.• Growth Design: Experience shipping fast-paced experiments, A/B testing, and an understanding of the emotional and experiential components across the product. Very proficient using data to inform design rationale while also probing for deeper user motivations. Adept at knowing when you need a chainsaw, and when you need a chisel for experimentation.• Effective Communication: Strong ability to clearly articulate conceptual ideas, design rationale, and detailed design elements, both verbally and visually.• Product Lifecycle Involvement: Proven experience in a product organization, driving the design processes from initial planning through to multiple successful releases.• Comprehensive UX Expertise: Expertise in UX strategy, interaction design, user research, prototyping, visual design, and driving user adoption.• Collaborative Development: Experience working closely with developers to iterate designs, ensuring both functional excellence and pixel-perfect execution.• Trend Awareness: Up-to-date with the latest digital trends and design process methodologies, constantly integrating new insights into your work.As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.The pay range for this position may be narrower than that displayed, depending on where the work is performed.Join us and inspire with every cup. Apply today!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.