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shift supervisor - Store# 10049, MASSILLON MARKETPLACE

Join us and inspire with every cup!At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks “partners.” Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team!As a Starbucks shift supervisor, you’ll be a role model of the store operations standards that define our Starbucks Experience. You’ll lead each shift, working alongside a team of baristas to deliver quality customer service and expertly-crafted products. You’ll be in an energetic store environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our customers and partners alike.You’d make a great shift supervisor if you:• Take initiative and act as a role model to others.• Enjoy working as a team and motivating others.• Understand how to create a great customer service experience.• Have a focus on quality and take pride in your work.• Are confident in leading, deploying, and guiding others.• Are open to learning new things (especially the latest beverage recipe!)• Are experienced with responsibilities like cash-handling and store safety.• Can keep cool and calm in a fast-paced, energetic work environment.• Have excellent communications skills.From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.Benefit InformationSummary of Experience• Customer service experience in a retail or restaurant environment - 1 yearBasic Qualifications• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employeesKnowledge, Skills and Abilities• Ability to direct the work of others• Ability to learn quickly• Effective oral communication skills• Knowledge of the retail environment• Strong interpersonal skills• Ability to work as part of a team• Ability to build relationshipsAs a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com.At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
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What You Should Know About shift supervisor - Store# 10049, MASSILLON MARKETPLACE, Starbucks

If you're ready to take your leadership skills to the next level, consider becoming a Shift Supervisor at Starbucks Store #10049 in Massillon Marketplace! Here at Starbucks, we're not just about the perfect cup of coffee; it's about creating connections. In this role, you'll be the vibrant heart of the store, guiding your team of baristas through daily operations and ensuring customers receive exceptional service. You'll lead shifts, setting the tone for a positive atmosphere, and acting as a role model for store standards. With your knack for teamwork and motivation, you'll create a fun and energetic environment where everyone—partners and customers alike—can thrive. Plus, with competitive pay and fantastic benefits like tuition coverage through our College Achievement Plan, health plans, and a 401(k) with an employer match, we truly value the commitment you bring to the table. Your experience in retail or restaurants can shine here as you tackle cash-handling, work on store safety, and whip up the tastiest beverages, all while enjoying flexibility in scheduling. Join our passionate team where every cup inspires connection and camaraderie!

Frequently Asked Questions (FAQs) for shift supervisor - Store# 10049, MASSILLON MARKETPLACE Role at Starbucks
What are the key responsibilities of a shift supervisor at Starbucks Store #10049 in Massillon Marketplace?

As a shift supervisor at Starbucks Store #10049 in Massillon Marketplace, your primary responsibilities will include leading the store team during your shift, ensuring top-notch customer service, maintaining store safety protocols, and managing daily operations. You'll be guiding baristas, delegating tasks, and ensuring that every beverage is crafted to perfection. Your role is pivotal in celebrating successes and fostering an uplifting team environment.

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What qualifications are needed for a shift supervisor position at Starbucks in Massillon, OH?

To qualify as a shift supervisor at Starbucks Store #10049 in Massillon, you should have at least one year of customer service experience in either a retail or restaurant environment. You should also possess effective communication skills, the ability to lead a team, and experience in cash-handling responsibilities. A passion for quality and customer service is essential, as well as openness to learning and adapting in a fast-paced environment.

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What kind of benefits can a shift supervisor expect at Starbucks Store #10049?

Shift supervisors at Starbucks Store #10049 enjoy a comprehensive benefits package that includes 100% tuition coverage for a bachelor's degree, health insurance options, a retirement plan with employer match, and exclusive stock programs. You'll also benefit from flexible scheduling and opportunities for paid time off, ensuring a well-balanced work-life environment.

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How does one apply for the shift supervisor role at Starbucks Store #10049 in Massillon Marketplace?

To apply for the shift supervisor role at Starbucks Store #10049 in Massillon Marketplace, ensure that your resume reflects relevant customer service and supervisory experience. You can apply directly through Starbucks' career page or inquire in-store. Be prepared to showcase your leadership abilities and commitment to customer service during the interview process.

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What skills are essential for a shift supervisor at Starbucks Store #10049 in Massillon, OH?

Essential skills for a shift supervisor at Starbucks Store #10049 include strong interpersonal and communication skills, the ability to lead and motivate a diverse team, and a clear understanding of the retail environment. A focus on quality and customer experience is critical, along with adaptability to handle various responsibilities in a dynamic work setting.

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Common Interview Questions for shift supervisor - Store# 10049, MASSILLON MARKETPLACE
How would you handle a difficult customer as a shift supervisor at Starbucks?

When dealing with a difficult customer, first listen actively to their concerns. Acknowledge their feelings and show empathy. Assure them that you want to resolve the issue. Propose a solution or offer options to rectify the situation, demonstrating that customer satisfaction is your priority.

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Can you describe a time you led a team in a high-pressure environment?

Share a specific example where you successfully led your team through a busy shift. Emphasize your strategy in maintaining communication, delegating tasks effectively, and keeping morale high, showcasing your ability to lead under pressure.

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What strategies would you use to train new baristas as a shift supervisor?

Implement a structured training program that includes hands-on practice and shadowing experienced baristas. Encourage open communication and promote a supportive environment where new team members feel comfortable asking questions and seeking guidance.

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How do you prioritize tasks during a busy shift at Starbucks?

During a busy shift, I prioritize tasks by assessing immediate customer needs first and addressing high-impact activities, such as resolving customer orders or ensuring beverage quality. I delegate routine responsibilities while maintaining a close eye on overall operations.

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What do you believe contributes to a successful team dynamic at Starbucks?

A successful team dynamic is built on communication, trust, and collaboration. Encouraging team members to share their strengths and supporting each other fosters a positive atmosphere where everyone contributes and feels valued.

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How would you ensure safety and compliance in the store?

I would ensure safety and compliance by regularly reviewing store policies with the team, conducting safety audits, and leading by example. I'm dedicated to creating an environment where safety is a shared responsibility among all partners.

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Describe how you would handle conflict among team members.

When conflict arises, I would address it promptly and privately, facilitating open dialogue between team members involved. I would guide them toward a resolution while keeping team dynamics in mind, emphasizing the importance of a cooperative work environment.

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What motivates you as a shift supervisor at Starbucks?

I'm motivated by the opportunity to connect with customers and inspire my team. Witnessing my colleagues grow and succeed in a thriving environment brings me immense satisfaction, fueling my passion for providing excellent service and leadership.

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Can you explain how you would maintain product quality during peak hours?

To maintain product quality during peak hours, I would ensure that team members are well-trained in our brewing and preparation processes. By monitoring the pace of service and adjusting roles as needed, I would prevent mistakes and uphold our quality standards.

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Why do you want to be a shift supervisor at Starbucks Store #10049?

I want to be a shift supervisor at Starbucks Store #10049 because I'm passionate about building community connections and leading a dedicated team. The culture of teamwork and excellence at Starbucks aligns perfectly with my values and career goals.

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