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CUSTOMER SERVICE REPRESENTATIVE 2

GAME AND FISH DEPTDelivering results that matter by providing best in class support services.Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.CUSTOMER SERVICE REPRESENTATIVE 2Job Location:Address: 5060 W. SKEET RD, PHOENIX, ARIZONA 85086Posting Details:Hourly Rate: $18.70Grade: 15Closing Date: 12/10/2024Job Summary:The Ben Avery Shooting Facility is one of the largest publicly operated shooting facilities in the country. Our world-class shooting range is a City of Phoenix Point of Pride and has received a Five Star rating from the National Association of Shooting Ranges. Located on 1,650 acres in north Phoenix, the Ben Avery Shooting Facility averages more than 240,000 shooters per year. The facility offers a fun and safe environment for shooters of all experience levels and strives to provide a quality recreation experience for all users.This position provides customer service support at a 1,650 acre public Shooting Range facility. Provides world class customer service to all internal and external customers received by telephone, in person, or through applications and correspondence. Work schedule will consist of mornings, afternoons, evenings and weekends in a noisy environment, which may include working in extreme heat & cold, wind and/or rain.Job Duties:-Enters transactions into the PC cash register, balances and makes deposits.-Answer phones from internal and external customers, communicate using handheld radios, stocking shelves, inventory, cleaning and organizing.-Aids in interpreting rules and regulations to customers.-Maintains user group agreements; Schedules and prepares invoicing/collects fees from shooting events, user groups, classes and campers.-Maintains campground reservations and checks campers in/out.-Provides program and range information.-Performs other duties as assigned.Knowledge, Skills & Abilities (KSAs):The candidate will have knowledge of customer service techniques; data entry; cash register operation; office procedures and practices; basic office equipment; file organization; multitasking; recordkeeping; and problem solving. The candidate will be skilled in oral, written and interpersonal communication; accounting practices; Google Suite; and organization. The candidate will have the ability to problem solve and handle cash.Pre-Employment Requirements:Employment is contingent on receipt of a level 1 fingerprint clearance card. Must be able to legally possess a firearm in accordance with 8 U.S. Code § 922(g). A baseline blood lead level and a baseline hearing test, both which will be conducted on an annual basis, will be conducted prior to employment.If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.Benefits:The Arizona Department of Administration offers a comprehensive benefits package to include:Sick leaveVacation with 10 paid holidays per yearPaid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).Health and dental insuranceRetirement planLife insurance and long-term disability insuranceOptional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insuranceLearn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.Contact Us:If you have any questions please feel free to contact Amy Lacy at alacy@azgfd.gov for assistance.The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

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What You Should Know About CUSTOMER SERVICE REPRESENTATIVE 2, State of Arizona

If you're passionate about outdoor recreation and eager to make a positive impact in Arizona, consider the role of Customer Service Representative 2 with the Arizona Game and Fish Department in beautiful Phoenix, AZ. At the Ben Avery Shooting Facility, one of the largest publicly operated shooting ranges in the country, you'll be the friendly face that welcomes over 240,000 shooters annually. Your primary responsibilities will involve providing top-notch customer service, whether you're answering inquiries over the phone, greeting visitors in person, or assisting through written correspondence. Each day will bring exciting opportunities, from entering transactions and balancing cash registers to helping guests understand shooting rules and managing reservations. The position requires a flexible work schedule, accommodating mornings, evenings, and weekends. You'll thrive in a dynamic environment, often outdoors, where you must handle various tasks, from cleaning and organizing to interpreting regulations. Our ideal candidate will possess excellent communication skills, a knack for problem-solving, and experience in customer service. The Arizona Game and Fish Department values excellence and teamwork, ensuring that every employee is a vital part of our mission to conserve wildlife and promote responsible recreation. Joining our team means being part of a movement that supports diverse activities such as fishing, boating, and wildlife watching. Come and be part of our workforce committed to the stewardship of Arizona's natural resources. The open skies and beautiful landscapes of Arizona are calling your name!

Frequently Asked Questions (FAQs) for CUSTOMER SERVICE REPRESENTATIVE 2 Role at State of Arizona

What are the primary responsibilities of a Customer Service Representative 2 at Arizona Game and Fish Department?

As a Customer Service Representative 2 at the Arizona Game and Fish Department, you will be responsible for delivering exceptional customer service at the Ben Avery Shooting Facility. Your duties will include managing inquiries from guests, processing transactions using a cash register, maintaining campground reservations, and ensuring that visitors understand the rules of the facility. You will also assist in organizing events and prepare invoicing for user groups, ensuring a smooth operation of the facility while maintaining a friendly atmosphere.