Job details

Continuous Improvement Manager

Company Description

STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation, and we have been named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

Paid time off—plus 11 paid holidays!
Medical, dental, vision and life insurance
Flexible schedules and remote-work opportunities
Training and career development
Success sharing plan
401(k) matching contributions
Tuition reimbursement

An overview of the benefits can be found here.
Salary range: $8,229.33 - $11,521.08 per month

Job Description

The Continuous Improvement Manager is responsible for developing and implementing STCU’s Continuous Improvement strategy and program. This position will partner with business leaders and management to identify and scope improvement opportunities, as well as mentor and train process owners to ensure that continuous improvement efforts are aligned to strategic objectives and achieve expected results. This position also leads projects of complex scope that will support business improvement and impact organization-wide strategic objectives in all areas of the enterprise from the branch to the back office.

*This position will work in office at the STCU Headquarters located in Liberty Lake, Washington.

Core Job Requirements/Outcomes

Consult and mentor business unit peers, managers and leaders to simplify processes that attain critical financial, productivity, quality, member satisfaction, and employee engagement goals by utilizing Lean/Six Sigma methodologies/tools and following all changes through the PDCA cycle to ensure that improvements are working as designed.
Assist business unit leaders with building/achieving predicable benchmark performance metrics around operational capacity, lead time, quality, cost, morale, etc. that assist in increasing productivity by coaching management to establish expected standards and implement operational improvements.
Develop and deliver Continuous Improvement training to all levels of the organization and ensure understanding of key concepts including Lean, Six Sigma, Kaizen, Value Stream Mapping, Leader Standard Work, Kata, TWI, & 5S etc. by facilitating formal and informal training and coaching sessions.

Other Essential Functions

Stimulate critical thinking and help others accurately analyze complex situations, articulate business goals, and find creative, compliant solutions to solve business problems through the use of data and application of continuous improvement tools.
Utilize multiple stakeholder perspectives and approaches to find optimal solutions across all areas of the Value Stream. Work with leaders and teams to establish standard process and then overlay technology where appropriate to eliminate manual work.
Read, analyze/interpret data, understand and communicate complex and diverse information, and effectively present information and respond to questions from managers and teams.
Lead and/or facilitate Kaizen and Continuous Improvement events across multiple departments.
Possess strong business and financial acumen with the ability think and execute strategically and maintain positive relationships with front line, managers and directors (verbal and written).

Qualifications

Education: Bachelor’s degree in business, finance, industrial engineering or related field or equivalent experience deploying Lean/Six Sigma required.

Certifications: Continuous Improvement, Lean, Six Sigma, Agile or similar certifications required.

Job Experience: Minimum five years’ experience implementing continuous improvement, Lean/Six Sigma required. Minimum three years’ demonstrated experience as a Continuous Improvement Leader may be considered for internal candidates. Minimum four years of project management experience managing complex and critical projects. Minimum three-years leadership experience and demonstrated leadership skills in coaching, mentoring and developing others.

Software Skills: Proven Excel and data analysis skills including a high comfort level with complex formulas, pivot tables, charting, etc. Proficient knowledge of MS Office programs including Outlook, Word, PowerPoint and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: Must be willing/able to frequently travel within the branch network and HQ to collect data and collaborate with project teams.

Additional Information

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Average salary estimate

$118502.5 / YEARLY (est.)

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$98752K

$138253K

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What You Should Know About Continuous Improvement Manager, STCU

At STCU, we're on the lookout for a Continuous Improvement Manager to join our vibrant team at our Liberty Lake headquarters! This role is all about making a difference—collaborating with business leaders to identify opportunities for improvement that will not only lift our operational standards but also enhance member experiences. If you're passionate about Lean and Six Sigma methodologies and enjoy mentoring, this job is a perfect fit for you! You'll get to lead exciting projects that span our entire organization, from the branch to the back office, and your insights will help shape our strategic objectives. Imagine the satisfaction of seeing your coaching help others simplify their processes and achieve incredible results! We're proud of our dynamic workplace, with a strong commitment to employee development, a flexible scheduling approach, and an array of employee benefits that includes generous paid time off, affordable insurance, and a robust 401(k) matching plan. Plus, we value creativity and critical thinking, so you'll have the tools and support to propose innovative solutions and improve our operations. So if you thrive in a fast-paced, collaborative environment and are ready to make your mark at one of the nation’s top-performing credit unions, this could be your chance to shine! Come join us and let’s enhance the future of STCU together!

Frequently Asked Questions (FAQs) for Continuous Improvement Manager Role at STCU

What are the key responsibilities of a Continuous Improvement Manager at STCU?

As a Continuous Improvement Manager at STCU, you will be tasked with developing and rolling out our Continuous Improvement strategy. You'll collaborate with business leaders to identify improvement opportunities and mentor team members on Lean and Six Sigma principles, ensuring that our process enhancements align with our strategic objectives. Additionally, you'll lead complex projects while maintaining focus on financial performance, member satisfaction, and employee engagement.