Configuration Specialist - Healthcare SaaS

As a Configuration Specialist at Steer Health, your responsibilities include configuring client accounts on our software platform, managing user permissions, troubleshooting technical issues, and collaborating with clients to gather requirements. You'll also work with the development team to enhance the software and ensure optimal performance of configurations.

To qualify for the Configuration Specialist position at Steer Health, candidates should have a Bachelor’s degree in computer science, engineering, or a related field, along with at least two years of experience in a helpdesk environment. Familiarity with SaaS platforms and healthcare software systems is a plus, along with strong analytical and problem-solving skills.

The Configuration Specialist plays a vital role in ensuring Steer Health's clients have personalized software setups tailored to their needs. By managing configurations, troubleshooting issues, and providing supportive communication, the specialist helps clients effectively utilize the platform, thereby enhancing their operational efficiency and overall satisfaction.

Candidates are preferred to have experience in a similar role, especially in a helpdesk environment. It's important to have experience configuring software applications such as CRM, ERP, and cloud platforms, with a focus on meeting organizational needs. Previous experience in the healthcare technology sector is also advantageous.

Steer Health fosters a dynamic work environment that emphasizes growth and development. As a Configuration Specialist, you will have opportunities for ongoing training, collaboration with knowledgeable colleagues, and access to resources that will help you enhance your skills in healthcare technology.

Begin by gathering all pertinent information from the client regarding the issue. Use systematic testing to identify the root cause, employ analytical skills to evaluate potential solutions, and communicate clearly with the client on progress. Providing timely updates is key for excellent customer service.

In situations where I've managed multiple client configurations, organization was crucial. I utilized project management tools to prioritize tasks and set deadlines. Communication with clients was key to ensure each received adequate attention and support throughout the configuration process.

To maintain attention to detail, I implement checklists for each client setup, double-check my configurations against the requirements documents, and routinely review systems post-configuration to verify everything is functioning as intended.

During client training, I focus on explaining functionalities clearly, breaking down complex processes, and providing hands-on experience. I encourage questions throughout the session to clear any confusion, and I supply supplementary documentation for their reference post-training.

I would address the client’s concerns actively by listening to their feedback, empathizing with their situation, and proposing solutions. Maintaining open communication and following up to ensure satisfaction is essential in retaining trust and ensuring a positive relationship.

I'm familiar with various configuration management tools such as Jira, ServiceNow, and specific CRM/ERP systems. My experience includes leveraging these tools to track changes, document client requirements, and streamline communication with stakeholders.

My experience includes working with APIs to integrate different SaaS solutions, ensuring seamless data flow. I collaborate with development teams to configure integrations that align with client needs, thoroughly testing them before implementation to avoid disruption.

I assess each task based on urgency and complexity. By creating a priority list each day and using tools like Gantt charts or task management software, I ensure critical tasks are completed timely while maintaining flexibility to adapt to urgent client needs.

I utilize a mix of interviews, surveys, and document reviews to gather client requirements. Establishing a good rapport early on helps clients feel comfortable sharing their needs, and I actively listen to ensure no details are overlooked.

I make a point to regularly read industry publications, attend relevant webinars, and participate in professional groups. Staying updated on regulations not only enhances my compliance knowledge but also allows me to provide clients with informed guidance.