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Community Manager Job at Sun Communities in Jackson

Job Overview: As a Community Manager, you will provide strong leadership and management direction on behalf of Board of Directors and FirstService Residential. This position will oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community. This position has oversight of all aspects related to the business and operations of the community. This role creates a single point of contact in the community, enhances communication and creates effective oversight of staff and operations. The Community Manager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the association and staff. Location: Lorton, VA Your Responsibilities: Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting. Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes. Partner with public, private and volunteer organizations to provide community services when necessary. Support the activities of the various Board sub-committees. Knowledge of all Community Governing documents. Provide recommendations on revisions. Continual process of seamless connection between the Board of Directors and committees. Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed. In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors. Monitor and report on the monthly financial position of the association. Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up. Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable. Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate. As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs. Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements. Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming. On-site visibility throughout the common areas and facilities. Understanding of all agreements for corporate implementation. Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program. Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions. Perform building inspections of interior and exterior of property and prepare action plan for opportunities. Shall at all times ensure due diligence for the protection of client's funds, property and assets against all reasonably foreseeable contingencies or losses. Regular attendance and punctuality Skills & Qualifications: Bachelor's degree in business or related field from an accredited college or university, and three years' experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable to not required by the state. A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments. Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred. Understanding of physical building management, Condominium law, financial planning and law affecting property management. Valid Driver's License and State Mandated Vehicle Insurance Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent. What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $85,000 / annually Disclaimer Statement: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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What You Should Know About Community Manager Job at Sun Communities in Jackson, Sun Communities

As a Community Manager at Sun Communities in Jackson, MI, you will step into an exciting role that combines leadership with community engagement. This position offers a unique opportunity to oversee the operations of the community and align with the goals set forth by the Board of Directors and FirstService Residential. Your main focus will be to create a seamless connection between the community and the board while ensuring that the needs of homeowners are met. You'll lead the charge in developing both short-term and long-range plans, participating in goal-setting processes, and making strategic recommendations to enhance community services. Your hands-on approach means you'll actively recruit, train, and supervise community staff, ensuring that every team member plays their part effectively. Communication is key—by keeping lines open between the board and the community, you’ll foster an environment of collaboration and transparency. With responsibilities ranging from budget management to building inspections and adherence to local regulations, the role is as dynamic as it is rewarding. You’ll be supported by full comprehensive benefits, from healthcare options to a solid retirement plan, making this position not only a job but a stepping stone for a fulfilling career in community management. If you're ready to make a real difference in the lives of residents and lead a passionate team, we can’t wait to see what you can bring to Sun Communities!

Frequently Asked Questions (FAQs) for Community Manager Job at Sun Communities in Jackson Role at Sun Communities
What are the main responsibilities of a Community Manager at Sun Communities?

As a Community Manager at Sun Communities, your primary responsibilities include overseeing daily operations, ensuring compliance with governing documents, and facilitating effective communication between residents and the Board of Directors. You'll lead annual goal-setting, manage budgets, and recruit and train community staff, making sure that everyone's efforts are aligned with the community's needs.

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What qualifications do I need to apply for the Community Manager position at Sun Communities?

To be eligible for the Community Manager role at Sun Communities, you should possess a bachelor's degree in business or a related field, along with at least three years of experience in Property Operations, Hospitality, or Construction. Additionally, seven years of successful community management experience is preferred, with at least four years in a leadership role. Certifications like CPM, PCAM, ARM, or AMS are also a plus!

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What type of work environment can I expect as a Community Manager at Sun Communities?

At Sun Communities, you can expect a collaborative and dynamic work environment. The role of Community Manager involves continuous interactions with residents, board meetings, and community events, allowing you to engage directly with the community and implement programs that truly make a difference.

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What benefits does Sun Communities offer for Community Managers?

Sun Communities offers a comprehensive benefits package for Community Managers, including multiple medical plans, dental and vision coverage, paid holidays, time off benefits, and a 401k plan with company matching. This ensures that not only do you thrive in your role, but you also have the support to develop a balanced lifestyle.

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How does the Community Manager at Sun Communities support the Board of Directors?

The Community Manager at Sun Communities plays a pivotal role in supporting the Board of Directors by preparing agendas for meetings, providing written and oral reports, and summarizing meeting priorities. Your insights and guidance allow the Board to make informed decisions for the betterment of the community.

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Common Interview Questions for Community Manager Job at Sun Communities in Jackson
How do you handle conflicts within the community as a Community Manager?

When addressing conflicts, it's essential to listen actively to all parties involved to understand their concerns. I believe in promoting open communication and seeking a resolution that aligns with the community's values and establishes trust among residents.

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Can you describe your experience with budget management as a Community Manager?

In my previous roles, I've developed and monitored annual budgets, ensuring financial sustainability for the community. I stay on top of financial reports and work closely with the Board to align budget allocations with community needs and goals.

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What strategies do you use to enhance communication between residents and the Board of Directors?

I utilize various platforms, including newsletters, community meetings, and social media, to keep residents informed and engaged. Creating avenues for feedback and suggestions also helps build rapport and trust with the Board.

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How do you assess the needs of the community you manage?

To effectively assess community needs, I conduct regular surveys, host town hall meetings, and maintain an open-door policy for resident feedback. This ensures that my decisions are data-driven and reflective of residents' desires.

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What role does compliance play in your responsibilities as a Community Manager?

Compliance is a critical aspect of community management. I ensure that all operations adhere to local laws, community governing documents, and safety codes. This protects both residents and the community financially and legally.

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How do you motivate your team as a Community Manager?

I focus on providing clear goals, ongoing training, and recognition of individual contributions. Creating a supportive work culture fosters teamwork and encourages staff to take ownership of their roles within the community.

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Describe a challenging situation you faced as a Community Manager and how you resolved it.

In a previous role, I faced a notable increase in resident complaints regarding maintenance delays. I promptly organized a meeting with the maintenance team to revisit workflows, established clearer communication channels, and ultimately improved response times, which satisfied residents.

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How would you approach creating a new community program or event?

I would start by analyzing community interests through surveys, then develop a plan that includes goals, budget, and resources. Collaborating with local organizations can also enhance the program's success and broad community engagement.

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What is your management style, and how does it apply to overseeing community staff?

My management style is participative—encouraging input and collaboration among staff. This approach fosters an inclusive environment where everyone feels valued, leading to higher morale and better performance in serving the community.

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Why are you interested in the Community Manager position at Sun Communities?

I am drawn to the Community Manager position at Sun Communities because of the organization's commitment to enhancing community living and providing exceptional service. I believe my skills and experience align well with your values, and I'm excited to make a positive impact.

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Established in 1975, Sun Communities became a publicly owned corporation in December, 1993. The company is a fully integrated real estate investment trust (REIT) listed on the New York Stock Exchange under the symbol: SUI. Sun owns and operates m...

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Full-time, on-site
DATE POSTED
December 12, 2024

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