Inside Sales - Mechanical Products

As an Inside Sales representative for Carotek, your key responsibilities will include providing outstanding customer service and support to our outside sales team, handling mechanical equipment orders, answering technical inquiries, and helping customers select the appropriate products based on their needs. You’ll also process detailed product quotations, manage order-related issues, and collaborate with service technicians.

To qualify for the Inside Sales role at Carotek, candidates should ideally have an Associate’s Degree or equivalent experience in a related field. A Bachelor's degree in a business or engineering program is preferred. Additionally, familiarity with mechanical systems, positive displacement pumps, and proficiency in Microsoft Office tools is beneficial.

The Inside Sales role at Carotek is a full-time in-office position with standard hours from Monday to Friday, 8:00 a.m. to 5:00 p.m. However, occasional evening and weekend work may be necessary to meet job demands, so being flexible will be advantageous.

Success in the Inside Sales position at Carotek hinges on strong technical knowledge of mechanical systems, excellent communication skills, and the ability to analyze and interpret technical documents. Additionally, having a proactive and solution-oriented approach will help in addressing customer queries effectively.

The Inside Sales representative at Carotek will handle a range of mechanical products including pumps, blowers, heat exchangers, filtration systems, and steam products. A solid understanding of these technical products will enhance your ability to support customers effectively.

I prioritize understanding the customer's needs by actively listening and asking clarifying questions. Once I grasp their requirements, I refer to my knowledge of the products and, if necessary, collaborate with service technicians to ensure the customer receives the correct solution.

In a previous role, a customer was struggling with a malfunctioning pump. I engaged in a detailed discussion to pinpoint the issue, consulted with our technical team, and suggested a viable solution that not only fixed the problem but also reinforced the customer's trust in our services.

I always ensure my quotes are accurate and competitive. This involves gathering all necessary data including product specifications and pricing, applying any applicable discounts, and providing a clear breakdown to the customer, which helps in building transparency and trust.

I regularly participate in sales meetings and educational activities, and I also seek out industry publications and online resources. Networking with colleagues and manufacturers also helps me stay informed about the latest advancements.

I have utilized Microsoft Office extensively, particularly Excel for tracking sales data, forecasting, and managing quotes. Additionally, I use Word for drafting correspondence and reports, ensuring all communication is clear and professional.

I am drawn to Carotek because of its strong reputation in providing quality process equipment solutions and its commitment to customer satisfaction. I believe my technical background and sales experience align well with the company's objectives, and I am excited about the opportunity to contribute to the team's success.

When dealing with backorders or delays, I always prioritize transparency. I promptly inform the customer, provide them with updates on delivery timelines, and offer alternatives whenever possible to ensure their needs are met.

My process involves establishing clear channels of communication where I can convey customer issues accurately. I ensure to gather all relevant information beforehand, allowing service technicians to focus on providing the necessary technical guidance to resolve the customer's problem.

I approach customer service with the mindset that every interaction is an opportunity to reinforce trust. By being attentive, responsive, and knowledgeable, I ensure that customers feel valued and supported throughout their experience.

I believe I can contribute significantly through my technical expertise and commitment to customer satisfaction. By effectively handling customers' inquiries and collaborating with my peers, I can help boost sales and maintain strong client relationships, ultimately supporting the team's goals.