(Fluent English) Customer Success Manager (Bosnia and Herzegovina)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join us as a Customer Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Communicate effectively with partnering merchants
• Manage the entire onboarding process post-deal closure.
• Send emails, schedule demo calls, and guide customers through the installation process
• Act as a liaison between customers and the internal support and IT teams
• Conduct regular check-ins with existing customers to ensure satisfaction
• Oversee the renewal process for all customers
• Identify opportunities to expand customer usage and recommend additional services
• Assist in managing large projects requiring extra coordination and attention to detail
• Address any logistical challenges that may arise

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Mandatory 1+ year experience in account management or customer success, ideally in a SaaS environment
• Conflict resolution and de-escalation skills
• Sales orientation with a focus on customer retention and growth
• Ability to manage multiple tasks and customer relationships simultaneously
• Mature and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience in operations, logistics, or support coordination

Benefits and Perks:

• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 55 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.