(Fluent English) KYC Analyst (Brazil)

As a KYC Analyst at SupportYourApp, your key responsibilities include handling user verifications, communicating with users to resolve their concerns, performing checks on user profiles, and compiling data accurately to prepare for computer entry. You will also need to research incomplete documents, review data for discrepancies, and ensure all information remains confidential.

To qualify for the Fluent English KYC Analyst position at SupportYourApp, candidates should possess excellent English skills at a minimum of C1 level, ideally with proven experience in KYC or related compliance roles. Strong analytical skills, a positive attitude, and access to a personal laptop with a stable internet connection are also essential.

SupportYourApp is committed to the personal and professional growth of its KYC Analysts. The company offers paid intensive training, ongoing support from responsive management, and opportunities for self-development in an inclusive and international environment that promotes work-life balance.

Yes, remote work is a key feature of the KYC Analyst role at SupportYourApp. The company embraces a flexible schedule and supports its employees in achieving an ideal work-life balance while working from the comfort of their own homes.

SupportYourApp provides various benefits for its KYC Analysts, including competitive compensation in USD, good bonuses for referring friends, a flexible working schedule, and an inclusive environment that values each employee's contributions and well-being.

In answering this question, you should explain the specific steps you take to verify user identities, such as checking official documents, using databases for validation, and adhering to compliance regulations. Highlight the importance of accuracy and security in the KYC process.

Discuss your approach to resolving discrepancies, including how you investigate and clarify issues while maintaining confidentiality. Highlight your analytical skills and experience in these situations to demonstrate your problem-solving abilities.

Provide a specific example from your past experience, detailing the nature of the issue, the steps you took to resolve it, and the outcome. This shows your customer support skills and ability to communicate effectively with users.

Mention any KYC specific tools or general data management software you have experience with, highlighting your adaptability to new technologies. Explain how these tools enhance your efficiency and accuracy in performing your duties.

Stress the importance of confidentiality in the KYC role, explaining how sensitive user data must be protected to maintain trust and comply with regulations. Mention your understanding of data protection laws and your commitment to safeguarding user information.

Explain your strategies for prioritizing tasks, such as using management tools or techniques like the Eisenhower Box to differentiate between urgent and important tasks. Stress your ability to remain organized under pressure.

Discuss your passion for ensuring data security and compliance, highlighting how you find satisfaction in making the digital environment safer for users. Sharing personal anecdotes or motivations can make your answer more compelling.

Emphasize your commitment to continuous education, such as subscribing to relevant publications, attending workshops, or being part of professional networks. Being proactive about learning shows your dedication and professionalism.

Reflect on current trends in compliance and KYC, such as evolving regulations or increasing cyber threats. Discuss your strategies for adapting to these challenges and ensuring compliance in your role.

Highlight the importance of teamwork in achieving efficient compliance processes. Share your experiences collaborating with others and how being a part of a team contributes to solving issues and improving overall service quality.