Sales Operations Analyst - Revenue at SurveyMonkey in Portland, OR

Description Amazon strives to be Earth's most customer-centric company where people can find and discover anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website, e-commerce partner, and then to a development platform is driven by the spirit of innovation that is part of the company's DNA. Some of the world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.A successful candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will also be passionate about helping the team make great decisions based on data, possess exceptional skills in project management and data reporting, and be interested in e-commerce industry. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. Candidates must be comfortable both as an individual contributor and in a team environment, and must be obsessed with serving the customerKey job responsibilitiesork closely with business teams and programs to identify, define and document analytical reporting needs – baseline problem statement through deep dive analytics• Act as a liaison between program managers, technical analysts and functional experts to analyze key performance indicators (KPIs) to measure process performance• Consolidate information into cohesive and insightful analytical reports for use in decision-making. Generate high quality and insightful recommendations, thereby drive value and program / process efficiencyTrack and document changes in functional and business specifications to accurately identify and measure KPIs• Write detailed procedures for manual and automated reporting processes and for use in training• Identify opportunities for improving business processes through detailed and thorough root cause analysisWe are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Atlanta, GA, USA | Chicago, IL, USA | Dallas, TX, USA | New York City, NY, USA | Seattle, WA, USABasic Qualifications• Demonstrated record in sales operation, data analysis and/or customer service• Experience with Customer Relationship Management (CRM) management using Tableau and/or Salesforce system• Experience in information, internet, cross-border e-commerce, or a similar industry.• Experience managing external customers and developing sales materials• Understanding of API application and sales funnelPreferred Qualifications• Demonstrated record in sales operation, data analysis and/or customer service• Experience with Customer Relationship Management (CRM) management using Tableau and/or Salesforce system• Experience in information, internet, cross-border e-commerce, or a similar industry.• Experience managing external customers and developing sales materials• Understanding of API application and sales funnelBachelor's DegreeAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,400/year in our lowest geographic market up to $131,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Company - Amazon Web Services, Inc.Job ID: A2627591