Job details

Team Manager - Insurance Sales

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Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Insurance Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence the lives of others: Develop, train, and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.

Qualifications

Our most successful candidates will have: - Experience in managing a team of work-from-home direct reports - Experience and knowledge in sales - A Bachelor’s degree - Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues - Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner - Strong customer-orientation when managing communications and issues - The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player - . Must have Personal Lines or P&C license-Bilingual a major plus. Able to work a 12:30-9PM EST and every other Saturday.

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Sutherland Glassdoor Company Review

3.6

Sutherland DE&I Review

3.88

CEO of Sutherland

Dilip R. Vellodi

Approve of CEO

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Team Manager - Insurance Sales, Sutherland

Welcome to Sutherland, where we're on the lookout for a Team Manager for Insurance Sales in beautiful Chesapeake, VA! If you thrive in leadership roles and have a knack for inspiring others, you might just be the person we're searching for. This role is not just about managing numbers; it's about making a real impact on the business by driving performance metrics, telephony metrics, and overall productivity. You’ll oversee administrative responsibilities like attendance tracking while influencing team dynamics through development and training. As a Team Manager, you'll cultivate strong relationships with both clients and team members, ensuring that communication flows easily and that everyone’s needs are met. Your role will also involve maintaining high team morale by implementing motivational programs and recognizing achievements regularly. To keep Sutherland at the top of the game, you'll analyze data to produce effective strategies and ensure customer satisfaction by overseeing service quality. We believe in building trust and fostering professional rapport, and with your leadership skills and a team-oriented mindset, you’ll play a crucial role in our journey to success. With a Bachelor’s degree and experience in sales management under your belt (especially with work-from-home teams), you’ll be equipped to tackle the challenges of this role. If you’re ready to step into a dynamic leadership position and steer your team towards their goals while working in a supportive environment, Sutherland wants to hear from you!

Frequently Asked Questions (FAQs) for Team Manager - Insurance Sales Role at Sutherland

What are the key responsibilities of a Team Manager at Sutherland?

As a Team Manager for Insurance Sales at Sutherland, your responsibilities will include driving performance and productivity metrics, managing administrative tasks such as attendance and queue administration, training and developing your team, and ensuring high service quality to meet client expectations. You'll play a pivotal role in maintaining communication flow and team morale, which is essential for a thriving work environment.