Lead Solutions Architect

As a Telecom and Call Center Systems Integrator at SWATX, you will be responsible for designing, implementing, and managing the end-to-end integration of telecom systems while overseeing a team to execute these solutions effectively. This role requires a strong technical leader with expertise in telecoms and call center systems engineering, troubleshooting, software development, system administration, and information technology. You will work collaboratively with cross-functional teams, stakeholders, and clients, leading your team through complex integration projects that require innovative solutions and meticulous attention to detail.

Key Responsibilities

Architect AI-Driven Telecom Solutions

• Design and architect AI software solutions for integration with telecom switches, cloud, on-premises systems in call center environments.
• Develop high-level architecture and system diagrams, specifying network layouts, connection requirements (fiber optics, IP, etc.), and AI data flow processes.
• Evaluate client environments to recommend the best-fit hardware or cloud-based AI integration strategies to meet scalability, reliability, and global security standards.

Required Qualifications

• 10+ years in telecom systems integration or network engineering, with a focus on compliance and regional standards.

• Expertise in VoIP, PBX systems, SIP trunking, LTE/5G, and integration into European and Middle Eastern telecom infrastructures.

• Strong knowledge of GDPR and regional data privacy regulations.

• Proven experience integrating SaaS platforms and Linux hardware into call center environments (e.g., Avaya, Cisco, Huawei).

• Familiarity with AI-driven telecom solutions and cloud platforms (AWS, Azure, Google Cloud) with attention to data sovereignty.

• Certifications such as Cisco CCNA/CCNP, CompTIA Network+, Security+, or similar.

• Proficient in networking protocols (TCP/IP, SIP, RTP) and regional telecom compliance standards.

• Experience leading technical projects involving API customizations and multi-region integrations.

• Understanding of agile methodologies and DevOps practices for secure and scalable deployments.

• Strong collaboration skills, adaptable to European and Middle Eastern cultural and operational contexts.

Oversee Integration and Deployment

• Lead project planning, execution, and integration of telecom AI solutions
• ensuring solutions are deployed on time and meet performance expectations.
• Guide the configuration, deployment, and testing of hardware in telecom and call center environments to enable seamless connectivity with fiber-optic systems and other connectivity infrastructures.
• Manage a team of engineers, ensuring efficient task distribution, coordination, and execution from initial deployment to full operational functionality.

System Engineering and Connectivity Optimization

• Implement advanced telecom engineering principles to enhance system connectivity and optimize fiber optic integration for high-speed data transfer.
• Lead system engineering tasks, including configuring network components, handling telecom protocols, and managing high-speed connections to enable real-time AI processing.
• Ensure telecom systems meet industry compliance, including redundancy, failover, and security for high-availability networks.

Troubleshooting and Quality Assurance

• Implement and oversee rigorous QA processes, conducting hardware and network testing to proactively identify and resolve potential performance or connectivity issues.
• Lead troubleshooting efforts for complex integration challenges, including system compatibility issues, data latency, connectivity, or software bugs.
• Design and maintain documentation for system configurations, processes, and troubleshooting guidelines, ensuring consistency and knowledge transfer.

Stakeholder and Client Engagement

• Engage with clients to understand their unique telecom and connectivity requirements, adapting solutions for specific environments and use cases.
• Provide technical guidance and post-deployment support to clients, assisting them in optimizing the AI solutions within their existing telecom infrastructure.
• Conduct training sessions and workshops with client teams to ensure they understand the setup, management, and troubleshooting of our solutions.

Leadership and Management Skills

• Strong experience leading technical teams, with a demonstrated ability to manage team members, delegate tasks, and foster professional growth.
• Exceptional project management skills, with a proven track record of delivering projects within timelines and meeting client expectations.
• Excellent communication skills, enabling effective collaboration with clients, technical staff, and executive stakeholders.
• Minimum Master degree in Computer Science, Telecommunications, Electrical Engineering, or a related field; advanced degree is a plus