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Pharmacy Billing Technician

Overview

 

Symbria Rx Services is seeking a Pharmacy Billing Technician to add to our growing team.

 

The Pharmacy Billing Technician is responsible for managing and reconciling the daily census of assigned clients. In addition, the Pharmacy Billing Technician is responsible for processing timely and accurate bills to assigned clients.

 

 

Check out our video about Symbria and how you can make a difference as an employee owner!

 

Responsibilities

  • Reconcile client census for assigned clients on a weekly basis.
  • Verify correct patient/customer set up for monthly billing including:
  • Validating data on patient/customer is correct;
  • Method of payment is included and correct;
  • Medicare days are entered; and
  • Invoice group is reflected accurately.
  • Ascertain updates on any payer source changes are made timely and accurately.
  • Process unit dose rejections in coordination with Third Party Cycle Billing Specialist.
  • Ensure assigned clients are billed accurately and timely.
  • Review unbilled claims for proper payor.
  • Skilled nursing care clients are expected to be billed by the third (3rd) business day of
  • each month.
  • Private pay patients/customers are expected to be billed by the sixth (6th) business day
  • of each month and no later than the tenth (10th) business day of each month.
  • Assist Phone Triage Technician and Accounts Receivable Analyst with:
  • Providing customer notes and answers to questions asked by client/customer and/or
  • family members;
  • Monitoring payer status of clients who are deemed to be Medicaid pending;
  • Once Medicaid eligibility is determined, rebilling client appropriately; and
  • Provide Best Available Evidence (“BAE”) on Medicaid eligible patients/customers when
  •  
  • Assist with Third Party Audits, as requested.
  • Provide customer notes and answers to questions asked by client/customer and/or
  • family members;
  • Monitoring payer status of clients who are deemed to be Medicaid pending;
  • Once Medicaid eligibility is determined, rebilling client appropriately; and
  • Assist in obtaining Best Available Evidence (“BAE”).
  • Assist with third party audits, as requested.
  • Assist with Hospice billing, as requested.
  • Any and all other duties as assigned.

Qualifications

• High school diploma or equivalent.• Long-term care pharmacy billing experience, minimum one (1) year preferred.• Detail oriented with effective time management skills.

• Software skills:

  • Experience with billing and accounting software for managing accounts, processing payments, and reconciling reports; and Advanced knowledge of Microsoft products.

 

Why work for us?

At Symbria our employees act like owners – because we are owners!  As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents.  Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

 

Symbria’s Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:

  • Integrity – Honest, Fairness and ethics
  • Compassion – Commitment to serving seniors
  • Stewardship – Maximizing mission and margin
  • Innovation – Striving to enhance our value to your organization
  • Teamwork – Working together unselfishly toward goals

 

As an employee-owner, Symbria’s success becomes your success.  In addition, we provide:

  • Competitive pay, aligned with market guidelines
  • Full Benefits Package, including very generous paid time off plans
  • Professional liability coverage
  • 100% employer-funded ESOP retirement plan
  • 401(k) and Roth(k) plans
  • Continuing education
  • Credit union membership

 

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Average salary estimate

$47500 / YEARLY (est.)
min
max
$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Pharmacy Billing Technician, Symbria

If you're passionate about making a difference in healthcare and have a knack for numbers, Symbria Rx Services is looking for a Pharmacy Billing Technician to join our vibrant team in Woodridge! As a Pharmacy Billing Technician, you'll play a vital role in managing and reconciling the daily census of our assigned clients. Your primary responsibility will be to ensure timely and accurate billing for services rendered. You'll get to dive into verifying patient data, processing unit dose rejections, and billing for skilled nursing care clients by tight deadlines. Your daily tasks involve collaborating with our accounts receivable team and assisting with audits, ensuring everything runs smoothly and efficiently. What makes working at Symbria truly special is that you won't just be an employee; you'll be an owner! As one of the few employee-owned healthcare providers, you'll experience the direct impact of your efforts on the company’s success. We prioritize integrity, compassion, stewardship, innovation, and teamwork, and we thrive on delivering best-in-class services that enhance the well-being of our clients' patients. Along with a competitive salary and an impressive benefits package—including generous paid time off and a fully funded ESOP retirement plan—Symbria offers the perfect opportunity for anyone looking to grow in their career while contributing positively to the lives of others. Ready to embark on this rewarding journey with us as a Pharmacy Billing Technician? Join us, and let’s make a difference together!

Frequently Asked Questions (FAQs) for Pharmacy Billing Technician Role at Symbria
What are the main responsibilities of a Pharmacy Billing Technician at Symbria Rx Services?

As a Pharmacy Billing Technician at Symbria Rx Services, you'll be responsible for reconciling client census weekly, ensuring accurate patient setups for monthly billing, processing billing efficiently, and collaborating with team members to address inquiries. Your role will involve validating data, managing changes in payer sources, and assisting with audits, playing a crucial part in our commitment to delivering best-in-class services.

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What qualifications do I need to apply for the Pharmacy Billing Technician position at Symbria?

To apply for the Pharmacy Billing Technician role at Symbria Rx Services, you should hold a high school diploma or equivalent and preferably have at least one year of long-term care pharmacy billing experience. Being detail-oriented and possessing effective time management skills are key, along with proficiency in billing and accounting software and advanced knowledge of Microsoft products.

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How does Symbria Rx Services support its Pharmacy Billing Technicians?

Symbria Rx Services supports its Pharmacy Billing Technicians by providing a range of benefits including a competitive salary, a comprehensive benefits package, and opportunities for continuing education. Our employee-ownership model means your success is tied to the company, and we emphasize a culture of teamwork and integrity, empowering you to thrive in your role.

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What is the work environment like for a Pharmacy Billing Technician at Symbria?

The work environment for a Pharmacy Billing Technician at Symbria Rx Services is collaborative, supportive, and driven by the values of integrity and compassion. As part of a dedicated team, you'll find yourself in a culture that fosters open communication, active problem-solving, and a shared goal of enhancing health outcomes for clients and residents.

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What is the onboarding process for new Pharmacy Billing Technicians at Symbria?

New Pharmacy Billing Technicians at Symbria Rx Services can expect a comprehensive onboarding process that includes training on billing systems, client data management, and familiarization with company policies and procedures. We ensure that every new employee feels welcomed and prepared to contribute effectively from day one.

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Common Interview Questions for Pharmacy Billing Technician
What experiences do you have with pharmacy billing and how does it prepare you for this role?

When answering this question, highlight specific experiences you've had with pharmacy billing, such as previous positions where you've managed billing cycles or reconciled accounts. Emphasize your attention to detail, knowledge of Medicare regulations, and any relevant software skills you've developed while producing accurate and timely billing.

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Can you explain how you prioritize and manage tight deadlines in a billing environment?

Discuss your time management techniques and how you organize tasks based on urgency and importance. You can mention specific tools you use for tracking deadlines or how you break projects down into manageable steps, portraying your ability to maintain accuracy under pressure while meeting company billing deadlines.

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Describe a time when you identified and resolved a billing error.

Share a specific example where you detected a billing discrepancy, the steps you took to investigate and resolve the issue, and the outcome. Highlight your problem-solving skills and how you communicated the resolution to both your team and stakeholders effectively.

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What software and tools are you familiar with, and how have you used them in your past roles?

Mention any relevant billing or accounting software you've previously used, such as EMR systems or Excel for data management. Discuss how you utilized these tools to streamline billing processes, manage accounts, or improve accuracy in your previous roles.

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How do you keep up with changes in billing regulations or procedures?

Demonstrate your commitment to continuous learning by explaining how you stay informed about industry changes. This could include attending workshops, participating in professional organizations, or subscribing to relevant newsletters—in showing your proactive approach to staying updated and compliant.

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What steps would you take if a client disputed a bill?

Outline a structured approach for handling disputes, which might include reaching out to the client for clarification, reviewing the billing documentation, and ensuring that all relevant information is accurate. Stress the importance of maintaining a professional demeanor while aiming for a resolution that satisfies the client.

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How do you ensure accuracy in your billing processes?

Discuss your systematic approaches to ensuring accuracy, such as double-checking entries, maintaining organized records, and using checklists to confirm that all required information is captured. Share any personal practices that help you minimize errors.

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Why do you want to work for Symbria Rx Services as a Pharmacy Billing Technician?

Express your alignment with Symbria's values and mission. Mention your admiration for their employee-ownership model and commitment to client service, and how you’re drawn to being part of a team that not only focuses on profitability but also on improving the health and well-being of others.

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In your opinion, what is the most challenging aspect of pharmacy billing?

Reflect on challenges you've encountered, such as staying compliant with regulations, managing complex billing requirements, or ensuring timely processing. Share how you’ve tackled these challenges, focusing on your resilience and ability to adapt.

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How would you approach teamwork in your role as a Pharmacy Billing Technician?

Emphasize the importance of collaboration in a billing environment. Discuss how you would communicate openly with your colleagues, share information, and step in to support others to foster a positive teamwork atmosphere where everyone contributes towards shared goals.

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Full-time, on-site
DATE POSTED
April 16, 2025

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