Contract Manager, Aftermarket Services

A Contract Manager at Syntegon is responsible for overseeing the entire lifecycle of contracts within the Aftermarket Services division. This includes managing contracts in CRM and SAP systems, engaging with customers to facilitate meetings and issue resolutions, reviewing contract compliance, and coordinating with various teams to fulfill contract obligations.

Candidates for the Contract Manager role at Syntegon should have a Bachelor's degree in a related field or equivalent experience. Additionally, a minimum of 3 years in a high-volume customer support role and at least 2 years of experience with an enterprise resource planning system (ERP) is preferred.

Essential skills for a Contract Manager at Syntegon include strong organizational and time management abilities, attention to detail, and proficiency in conflict resolution. Experience with tools like Microsoft Office and knowledge of SAP is also valuable, alongside the ability to adapt to changing situations.

The main responsibilities of a Contract Manager in Aftermarket Services at Syntegon include managing contracts from inception to execution, conducting contract modifications, addressing customer needs, coordinating logistics for part deliveries, and analyzing contract compliance with stakeholders.

Yes, prior experience in customer support is critical for the Contract Manager role at Syntegon. A strong background in managing customer relationships and resolving issues effectively is essential to ensure client satisfaction and compliance with contracts.

When managing multiple contracts, I prioritize tasks based on urgency and impact on customer satisfaction. I use project management tools to organize deadlines and responsibilities, ensuring that high-priority tasks are completed first while keeping other projects progressing on schedule.

In a previous role, a client had concerns over service delivery timing. I scheduled a meeting, actively listened to their concerns, and proposed a solution that involved adjusting our delivery schedule. This approach not only resolved the conflict but also strengthened our business relationship.

When reviewing a contract, I believe clarity and compliance are paramount. It's crucial to ensure all terms are well-defined and that all parties understand their obligations. I also look for any ambiguous language that could lead to future disputes.

I have over two years of experience using ERP systems, specifically SAP. I regularly use these systems for contract management, pricing, invoicing, and reporting, allowing me to streamline processes and improve accuracy in contract execution.

I approach tight deadlines by breaking down tasks into manageable steps and setting clear priorities. Communication with team members and stakeholders is also essential to ensure everyone is aligned and any potential roadblocks are addressed early.

I maintain strong relationships with clients by being attentive to their needs and ensuring consistent communication. Regular check-ins, prompt responses to inquiries, and follow-ups after contract execution help build trust and demonstrate our commitment to their satisfaction.

Attention to detail is crucial in contract management, as it ensures accuracy in contract terms and compliance with regulations. Minor mistakes can lead to significant issues, so I always double-check details and ensure all documents are thoroughly reviewed before finalization.

If a client disputes a contract term, my first step would be to facilitate a discussion to understand their perspective. I would review the terms in question and explain our position while looking for a compromise that respects both parties' interests.

I am drawn to the Contract Manager role at Syntegon because of your commitment to innovation and quality in process and packaging technology. The opportunity to work in a collaborative environment that focuses on customer satisfaction aligns perfectly with my professional values and aspirations.

To ensure compliance across all contracts, I develop a checklist for key compliance elements and conduct regular audits. Additionally, I collaborate closely with all parties involved to make sure everyone is aware of their responsibilities and the terms outlined in each contract.