Job details

Head of Operations

About System2

At System2 Technologies Corp. (https://www.getsystem2.com), our vision is to bring the experience of having a personal wellness coach to everyone. We accomplish this by combining elite human coaches with cutting-edge AI.

We are a San Francisco-based Series-A stage company founded by prominent Silicon Valley venture capital firms, including Khosla Ventures, F-Prime Capital, and Valor Equity Partners. Since its founding, System2 has been going through exponential growth. System2 founders Dilan Dane & Yuran Lu are ex-MIT serial entrepreneurs who've previously built and sold companies to Google, Dropbox, etc.

Your role

As the Head of Operations, you will play a pivotal role in helping us scale the organization and support our rapid growth. You’ll take ownership of team performance, operational processes, and growth metrics, driving efficiency and achieving ambitious business goals. You’ll also own driving end-user retention via product-driven service quality improvements. You’ll report directly to the CEO, contributing to both quarterly and annual strategic planning processes while ensuring smooth day-to-day execution.

Responsibilities:

Design and implement systems that scale operations while enhancing service quality. Collaborate on product-driven initiatives to delight users.
Own and deliver on a set of OKRs tied to revenue growth, customer satisfaction and retention, and operational efficiency
Design, implement, and optimize processes and software solutions to improve team performance and scalability
Build and deliver dashboards and reports to track team performance and operational metrics
Contribute to quarterly and annual planning processes, aligning team priorities with company objectives
Develop strategies to achieve short-term and long-term growth targets
Collaborate with the leadership team to drive innovation and solve key challenges
Foster a high-performing, collaborative, and mission-driven culture
Stay informed of industry best practices and operational innovations

Qualifications:

Experience: 5+ years in operations or a related field with a track record of scaling teams and achieving measurable success. Experience in management consulting, high-growth tech, or early-stage startups is a major plus.
Leadership: Proven ability to develop talent, build culture, and lead teams through growth.
Execution: Demonstrated success in achieving ambitious growth targets and delivering measurable results.
Data-Driven: Skilled in data analysis, reporting, and leveraging insights for strategic decisions.
Strategic Thinking: Experience contributing to long-term planning and translating strategy into action.
Industry Passion: Genuine enthusiasm for health, fitness, and the mission of empowering influencers to transform lives.
Skills: Strong communication, organization, and problem-solving skills. Familiarity with operational tools, CRMs, and reporting software is a bonus.
Location: In Person, San Francisco Bay Area

Compensation & benefits

We provide very competitive salaries and benefits. Taking care of all our team members and treating everyone equally is at the core of our ethos. In addition, you'll also own equity in the US based company, with very significant potential for financial upside.

For US-based full-time employees, we provide:

Health, Vision, and Dental insurance
401(k) coverage
Unlimited PTO
Reimbursement for working equipment and expenses

You'll have the opportunity to work on exciting and innovative technologies and make a meaningful difference in many lives every day. We hope you are excited to join us!

Please note that you must be legally authorized to work in the U.S. for this position.

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What You Should Know About Head of Operations, System2

At System2 Technologies Corp., we're on a mission to revolutionize personal wellness coaching by combining elite human expertise with cutting-edge AI technology. Based in the vibrant San Francisco area, we're a Series-A company fueled by the support of leading venture capital firms, including Khosla Ventures, F-Prime Capital, and Valor Equity Partners. We're searching for a dynamic Head of Operations who will be integral to our rapid growth and success. In this role, you'll take the reins on team performance and operational processes, ensuring that we hit our aggressive growth targets while enhancing service quality for our users. You'll be driving key initiatives that lead to improved user retention and satisfaction and will collaborate closely with our leadership team to design systems that scale efficiently. Your analytical skills will be put to the test as you develop dashboards tracking performance metrics while contributing to strategic planning sessions alongside our CEO. If you thrive in a fast-paced environment and are passionate about health and wellness, we welcome you to bring your expertise to our innovative team!

Frequently Asked Questions (FAQs) for Head of Operations Role at System2

What responsibilities does the Head of Operations have at System2 Technologies Corp.?

As the Head of Operations at System2 Technologies Corp., you will be responsible for designing and optimizing operational processes, leading team performance, and ensuring that growth metrics are met. You will also contribute to strategic planning and work on product-driven initiatives aimed at improving service quality and user retention.