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Customer Advocate

Come grow with us as a Customer Advocate at T-Mobile! In this role, you'll be the face of our company, providing top-notch support to our customers and driving sales growth through exceptional customer service. Your primary responsibilities will include:• Developing and maintaining relationships with customers to build trust and loyalty• Providing product training and demonstrations to enhance customer understanding and adoption• Collaborating with colleagues to achieve sales targets and drive business resultsWe offer a comprehensive compensation package, including a salary range of $40,000 - $55,000 per year, plus benefits and opportunities for advancement. If you're a people person with a passion for delivering exceptional customer experiences, we invite you to apply!
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Average salary estimate

$47500 / YEARLY (est.)
min
max
$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Advocate, T-Mobile

Join the dynamic team at T-Mobile as a Customer Advocate in Midland, TX, where your passion for people and outstanding service shines! In this exciting role, you’ll become the face of T-Mobile, engaging with customers to provide the highest level of support and ensure their overall satisfaction. You'll be responsible for developing and nurturing relationships with customers, fostering a sense of trust and loyalty that keeps them coming back. One of the key aspects of your day-to-day will be delivering insightful product training and demonstrations, empowering customers with knowledge to fully embrace our services. Collaboration is at the heart of T-Mobile, so you’ll work hand-in-hand with your colleagues to hit sales targets and contribute to our collective success. In addition to being part of an energetic team, you’ll enjoy a competitive salary between $40,000 - $55,000, coupled with great benefits and opportunities for advancement. If you thrive in a people-focused environment and have a knack for creating wonderful customer experiences, this is your chance to grow with us at T-Mobile. We can’t wait to meet you and see the difference you can make!

Frequently Asked Questions (FAQs) for Customer Advocate Role at T-Mobile
What are the main responsibilities of a Customer Advocate at T-Mobile?

As a Customer Advocate at T-Mobile, your primary responsibilities include developing customer relationships to build trust and loyalty, providing product training and demonstrations, and collaborating with colleagues to drive sales growth and achieve business results.

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What qualifications do I need to apply for the Customer Advocate position at T-Mobile?

To succeed as a Customer Advocate at T-Mobile, ideal candidates typically possess excellent communication skills, a strong customer service background, and a genuine passion for helping others. Previous sales or retail experience is a plus but not mandatory.

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What kind of training will I receive as a Customer Advocate at T-Mobile?

At T-Mobile, new Customer Advocates receive comprehensive training that covers our products, sales techniques, and customer service strategies, ensuring you are well-prepared to deliver exceptional service and support to our customers.

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Is there room for growth within T-Mobile as a Customer Advocate?

Yes! T-Mobile is committed to its employees' development, and the Customer Advocate role is a fantastic entry point for career advancement. Dedicated team members can progress into leadership positions or explore other roles within the company.

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What is the salary range for a Customer Advocate at T-Mobile in Midland, TX?

The salary range for a Customer Advocate at T-Mobile in Midland, TX, typically falls between $40,000 - $55,000 annually, depending on experience and performance, alongside a competitive benefits package and opportunities for advancement.

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Common Interview Questions for Customer Advocate
How would you approach building trust with a customer?

Demonstrating empathy and active listening skills are key. Share examples from past experiences where you built relationships that led to customer loyalty, emphasizing your understanding of their needs.

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Can you describe a time when you turned a negative customer experience into a positive one?

Think about an incident where you effectively resolved an issue. Outline the steps you took, focusing on your problem-solving strategies and the impact your actions had on customer satisfaction.

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What strategies would you use to train customers on our products?

Discuss your ability to simplify complex information and tailor training sessions to the customer’s needs. Use examples that highlight your effectiveness in engaging customers during product demonstrations.

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How do you handle stressful situations or difficult customers?

Highlight your conflict resolution skills and provide an example of a high-pressure situation where you maintained professionalism and found a solution, keeping the customer's best interests in mind.

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What motivates you to deliver exceptional customer service?

Share your passion for helping others and your belief in the importance of creating positive experiences. Specific examples of past successes will illustrate your motivation effectively.

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How do you prioritize your tasks when serving multiple customers?

Explain your organizational skills and ability to manage time effectively, perhaps using a situation where you balanced competing priorities without sacrificing service quality.

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Describe a time when you exceeded a customer's expectations.

Talk about a specific incident where your efforts made a significant difference for a customer, demonstrating your commitment to going above and beyond in service.

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What would you do if you didn’t know the answer to a customer’s question?

Discuss the importance of honesty and how you would assure the customer you will find the right answer promptly, highlighting your teamwork and resourcefulness in seeking support.

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How do you stay up-to-date with the latest products and services?

Illustrate how you actively participate in training sessions, read product updates, and engage with team members to maintain your knowledge, ultimately ensuring your ability to inform customers accurately.

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Why do you want to work for T-Mobile as a Customer Advocate?

Express your admiration for T-Mobile's commitment to customer service and innovation. Connect your personal values to the company's mission and showcase your enthusiasm for contributing to its vision.

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Together, we will be a new Un-carrier. “Un-carrier” means having the audacity to put the customer first by innovating on their behalf. It also means innovating for our employees. Whether it’s a benefits package, a candidate experience, or a works...

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December 24, 2024

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