Head of Revenue Cycle Management

Important Instructions
Please take your time with your application, you do not need to be first to apply or in the first few hundred to get this job.

Rest assured, all applications are carefully reviewed and every candidate will receive an update on the status of their application. We kindly ask that you do not directly contact our Support Team, Recruiting Team, or other Tangelo employees for updates.

About Tangelo!

At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.

Working on the Finance Department

We are looking for a highly skilled Head of RCM to oversee the entire revenue cycle process, including order delivery, coding, claims processing, client invoicing, collections, and payment posting. This role ensures that all revenue-related functions are executed with precision, efficiency, and in full compliance with healthcare regulations and payer/client requirements.

A quick heads up: This role is intended to be full-time, but we’ll be starting with a short-term contract, just a few weeks, as a first step. During this period, benefits won’t be available. Our goal is to transition into full-time shortly after. We're looking for someone who's ready to jump in now (not balancing other work) and excited about committing to something longer term.

What You’ll Get to Do

• Report to the SVP of Finance.

• Oversee and manage day-to-day RCM operations, including billing, collections, and accounts receivable.

• Monitor key performance indicators (KPIs) to evaluate performance and implement strategies for optimization.

• Ensure the timely and accurate submission of insurance claims and related records.

• Collaborate with Fulfillment, Sales, and Operations teams to ensure accurate charge capture and proper documentation.

• Conduct regular audits of billing and coding practices to ensure compliance with federal, state, and payer-specific regulations.

• Resolve complex billing and reimbursement issues, including denials, appeals, and payment discrepancies.

• Develop and implement policies and procedures to streamline workflows and improve efficiency.

• Prepare and present financial and operational reports to senior leadership.

What You’ll Bring to the Team

• Bachelor’s degree in Finance, Healthcare Administration, Business, or a related field; relevant certifications (e.g., CRCR, CPC) preferred.

• 10+ years in Finance, with at least 5 years focused on RCM.

• Experience in RCM within Healthcare required; Ecommerce or Food Delivery/Logistics is a plus.

• Proven knowledge in insurance claims covering areas such as coding, billing, and claims processing, with experience managing a diverse range of payer types (e.g., government, commercial).

• Strong understanding of healthcare regulations (e.g., HIPAA, CMS guidelines, payer-specific rules) and compliance requirements.

• Advanced proficiency in RCM softwares and financial systems.

Don't Meet All of the Qualifications?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

Compensation Philosophy

The compensation range listed represents the total cash value, which includes a combination of base salary and an annual bonus or variable compensation. This range does not account for equity, which is included in the overall compensation package.

Compensation estimates are based on market data about the role and level, while individual compensation offers will be determined by factors such as job-related knowledge, skills, and experience.

What We Offer

• Competitive compensation and equity (we want everyone to be a stakeholder).

• Unlimited PTO and 11 public holidays.

• Medical, dental, and vision with Kaiser options for selected states.

• HSA options if you are enrolled in one of our High Deductible Health Plans.

• Employer paid Life and Accidental Death & Dismemberment Insurance.

• Access to One Medical, Health Advocate, Talkspace, Teladoc, and Kindbody.

• $500 annual allowance for Self-Care.

• Eight weeks of fully paid parental leave after eight months of employment.

• 401k plan (no company match at this time).

• Company provided MacBook for all employees.

• Remote-first work environment for most employees. If you join our Provider Engagement Team, you will work in a hybrid environment.

Beware of Job Scams

It has come to our attention that fraudulent job offers claiming to be from Tangelo are circulating online. Please note:

• Tangelo will never ask for payment, financial information, or personal details such as Social Security numbers during the application process.

• All official communication from Tangelo will come from the email domain jointangelo.com.

• Every legitimate job offer from Tangelo is preceded by an interview process initiated and coordinated by our Talent Acquisition team.

Equal Employment Opportunity Statement

We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.