Sr. Manager Business Information Management - U.S. Liquidity Data Quality Management

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Job Description Summary:

The Senior Manager Business Information Management manages / leads a team of business information management / specialized professionals varying in size and complexity that is responsible for supporting business information management needs for a specific area/function.  Role may also be a technical expert within a specialized data management field responsible for providing team leadership and building out Business Information Management organizational capabilities.

Department Overview:

The team will focus on implementing and maintaining the data quality management operating model for US Liquidity, including business specific data standards, policies and tracking of ongoing data quality in alignment with enterprise guidelines, standards, and policies. The goal is to effectively manage data quality through complex requirements and monitor the quality of data across US Liquidity. 

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees and leads a large and/or highly complex and diverse reporting  function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends
• Sets operational team direction and collaborate with others to execute on common goals
• Focuses on longer-range planning for functional area (e.g. 12 months or greater)
• Analyzes, designs, develops data repositories, warehouses and marts, data movement, data wrangling, data mapping and transformation (ETL) processes
• Supports Reporting and Business Intelligence (BI) solutions, applications, platforms, and/or tools that are leveraged across all functional groups (e.g., Data Scientists, Business Insights & Analytics, etc.)
• May also be responsible for developing sophisticated data preparation frameworks and architecture to create or modify data features for consumption by Data Scientists
• Supports data modeling capabilities in order to structure business data to be consumed / translated into a variety of novel capacities
• Supports business teams in the use and understanding of the data and reporting solutions 
• Develops data road map/Information management strategies and corresponding technical solutions on integrating, transforming, and/or managing data
• Drives data-centric solution development focusing on complex data integration
• Adopts the Enterprise Data model in alignment with direction from the OCDO and other data & analytics functional groups
• Elicit/Solicit, analyze, and understand data requirements (i.e., using market research, requirements gathering, feature planning, user experience / design considerations, etc.) to enable development of information management solutions

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 10+ years of relevant experience from a business administration, statistical, mathematical, scientific or financial background
• Advanced knowledge of various data sources, tools and technologies used in preparing summaries and reports
• Analytical and program solving skills are required to interpret data and draw conclusions
• Knowledge of current and emerging competitor and market trends
• Skill in managing budgets and resource allocation
• Skill in mentoring, coaching and performance management
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability handle confidential information with discretion
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to forecast initiatives and demand in order to develop annual strategic plan

Preferred Qualifications:

• 2+ years managing/leading people
• 2+ years Banking/Financial Services experience
• Data Quality Management: Measure, monitor, profile and improve the quality of data elements
• Data Dashboarding: Measure, monitor, profile data 
• Working experience with data quality and visualization systems such as Alteryx, Collibra, Tableau, and Power BI

Customer Accountabilities:

• Builds, oversees and manages diverse teams of data professional and/or business information management professionals
• Sets team goals / objectives in alignment with overall Business strategies
• Oversees the delivery of data products in report / presentation format to specifications and timeline in alignment with overall business data governance/information management strategies
• Responsible for ongoing data sourcing and management (e.g. quality assurance, analysis, and the production and distribution of Management Information)
• Supports the business segment leadership team in utilization of the information excellence program capabilities
• Be accountable for building data management capabilities and  leveraging it as a competitive advantage for TD
• Leads the efforts in integrating siloed, irregular and external data from TD systems and data warehouses to enable a consolidated view of customer information to drive behavior and predictive analytics
• Assesses existing analytics tools and enhance existing analytical capabilities and quality of data to enable greater automation
• Investigates new opportunities to create and develop more effective methodologies and processes for collecting, analyzing and presenting data

Shareholder Accountabilities:

• Leads and manages the team responsible for the Business Information  Management deliverables including contribution to the overall project business requirements and data requirements
• Accountable for ensuring team adherence to prescribed data management, governance standards and processes, ensuring timely notification of issues/problems, review escalated risks and issues, work with stakeholders to develop contingency plans, resolve risks, and escalate further where necessary; accountable to coach, as expert leaders in their own domain, across all projects and other change initiatives to support data impact assessments and data risk mitigation
• Implements, maintains and enhances Enterprise Data Governance related policies, in alignment with TD's Enterprise standards
• Develops and manages the departmental plan and budget to ensure effective use of business segment funds and compliance with budget targets and outsource vendor contract terms and conditions
• Manages intake and demand, coordinating data resources as required and identify and source appropriate resources across all work streams, ensure all resources are used effectively
• Oversees requirements regarding privacy and security of data, data governance and access controls are appropriately captured
• Participates in audit reviews of internal controls and processes when required
• Ensures compliance with well-defined enterprise technology delivery practices and standards and project management disciplines
• Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversees or leads the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues, including efforts to uncover root causes for data issues and ensuring issues are resolved according to business needs
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.