Generates quotes/proposals for customers from technician/service manager recommendations in alignment with our business guidelines. Manages and coordinates customer orders with dispatch/operations to ensure timely service and execution. Troubleshoots and resolves customer complaints.
● Delivers exceptional service while handling customer’s approved quotes and requests. Communicates effectively to provide prompt and responsive service to the customer’s immediate and long-term needs.● Gathers data/costs for generating proposals and enters that information into Dynamics 365. Works cohesively with sales/operations when needed, to create accurate estimates and work scope. ● Delivers proposal within Business requirements and communicates proactively with customers through email, phone call, or portals to build and maintain customer relationships that generate additional revenue. ● Manages and maintains unscheduled/incomplete quoted work orders to ensure timely execution through customer/work order requirements. ● Maintains a current and accurate pipeline in accordance with business standards. ● Ensures any existing costs are allocated accordingly based off existing work orders (time vested).● Assists in reviewing current processes/procedures in order to improve and strengthen the customer experience and increase overall efficiency.● Other duties as assigned.
High School Diploma or GED.
1-3 years with commercial mechanical services provider experience.
Strong phone contact handling skills and active listening.
Ability to multitask, prioritize, and manage time effectively.
Excellent communication and customer service skills.
DISCLAIMERNot all aspects of the job are covered by the description – may require other duties asJob may change over time in accordance with business
TDIndustries is an Equal Opportunity Employer. TDIndustries recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/ Females/ Protected Veterans/ Disabled
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join us as an Assistant Manager to drive efficiency and uphold service standards in a vibrant restaurant environment.
Become a valued Customer Service Associate at Lowe's and help customers find solutions for their home improvement needs.
Join Job&Talent as a Customer Care Coordinator to enhance the experience of essential workers through effective communication and problem-solving.
Join Giving Home Health Care as a Licensed Practical Nurse (LPN) to provide essential in-home care to those in need in Paducah, KY.
As a front desk associate, you'll be the welcoming face of our hotel, delivering exceptional service to our guests.
Join NBM as a Customer Service Representative and enhance the banking experience for customers through outstanding service and relationship building.
Join Trucordia as a Bodily Injury Adjuster, where you'll leverage your expertise to handle complex claims in a dynamic and supportive environment.
Become a vital part of the Sam's Club team as a merchandising and stocking associate, where your organizational skills will help enhance member experiences.
As a key member of CVS Health, you'll be connecting with Medicare and Medicaid members to enhance their healthcare experience through appointment scheduling.
Our Mission: We are Committed to providing outstanding Career opportunities by exceeding our Customers’ expectations through Continuous aggressive improvement. How many companies speak to your career growth in their Mission Statement? This is pr...
19 jobsSubscribe to Rise newsletter