About GlossGenius
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and much more.
Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.
About the Role
Our customers are the core of our business, and we’re looking for a Team Lead, Support to work with our Manager, Support to lead, mentor, and guide our incredible phone support team to help those customers achieve their goals. In this role, you will help coach and develop the team to ensure they are hitting their KPIs such as AHT, voicemails, CSAT, and phone SLA. You will monitor the phone queue and advise CX leadership of any trends or causes for concern.
You will report to the Phone Support Manager and can be based remotely anywhere in the US. This role's working hours will be Tuesday-Saturday 12-8pm EST.
What You’ll Do
What We’re Looking For
Benefits & Perks
The starting base salary for this role in New York, California, and Washington is between $75,000-$80,000 + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future.
In order to enter the NY office or participate in any in-person events, all employees must show proof of vaccination against COVID-19. For those individuals who are unable to be vaccinated, GlossGenius will engage in an interactive process to determine a reasonable accommodation.
At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
We make powerful software that’s helping beauty and wellness salons and studios manage and grow their businesses through an integrated booking, payments and marketing platform.
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