IT Help Desk Support Specialist (On-site in Chesterfield, MO)

Role Summary:

The IT Help Desk Support Specialist role at TEAM Management Services is not just a job; it’s a chance to be at the heart of a growing, dynamic organization that values its people as much as its operational success. If you are looking for a role where you can lead, influence, and contribute to a company with a powerful mission, TEAM might just be your next home.

In this role, you will champion the facility and IT success of TEAM Management Services’ Center of Excellence (COE) operations, overseeing the IT onboarding of new hires, facility operations, and seamless IT support.  You'll engage in close collaboration with COE leadership, reporting directly to TEAM Management Service’s IT Manager.

What you will do:

• Provide excellent and friendly end-user IT support for local and remote users.
• Utilize your strong troubleshooting abilities to diagnose and resolve technical problems for workstations, laptops, printers, servers, Wi-Fi, VPN, multi-factor authentication, misc. software and other peripherals, such as smartphones.
• Collaborate with internal teams to document procedures and create knowledge center articles for efficient problem-solving.
• Assist with employee workstation setup, including computers, desks, monitors, and printers.
• Maintain inventory and track technology equipment through its lifecycle.
• Collaborate with the HR and IT team to facilitate the onboarding process.
• Monitor office supplies and ordering new stationery, furniture, appliances, and electronics as required.
• Coordinate property management and maintenance companies to keep the office clean and safe and
• Ensure all office equipment and appliances are in good working order.
• Oversee shipping, mail, and vendor management.

Company Description:

TEAM Management Services (“TEAM”) is a leader in home care and related employment services. Our family of 14 operating brands exist to serve over 50,000 clients with long-term needs, supporting their choice to live at home and be cared for by caregivers of their own choosing. TEAM believes deeply in the power of people and data to grow great organizations, and that sharing knowledge, expertise, and resources across our family of businesses drives exponential growth. We have been backed by Alpine Investors since 2015 and are operated by world-class leaders.

Our Mission:

To provide expert employment solutions, compassionate service, and creative partnership to the people we serve.

Our Values:

• We care deeply: We act with kindness and a deep sense of responsibility towards our clients, employees, each other, and all.
• We are thoughtful and thorough: We think thorough unasked questions because we know that the small things matter
• We see challenges as opportunities: We approach adversity wit optimism, and embrace even the toughest obstacles for the growth and wisdom they provide.
• We hold the bar high: We want to be the very best at what we do, we hold ourselves and each other to a high standard, and we will run through walls to achieve our goals.
• We serve with humility: There is no job too small. Great ideas can come from anyone.
• We celebrate our success and each other: Knowing how hard we work on all the above, we recognize the importance of celebrating each other and our wins along the journey.

Note:

TEAM Management Services, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law.

What we are looking for:

• Information Technology certifications, or related degree preferred.
• Minimum two years in IT support.
• Proven experience in application support and troubleshooting, including O365, Google Workspace, Windows operating systems, Microsoft Active Director, and an understanding of basic networking systems and protocols.
• A passion for technology and a desire to stay up-to-date with the latest industry trends.
• Interpersonal skills: including proficiency in telephony, effective communication, active listening, and providing excellent customer care.
• Strong ability to successfully multitask, easily adapt to changes, consistently maintain productivity, and efficiently manage time.
• Working knowledge of diagnostic utilities to effectively identify and resolve issues.
• A willingness to learn and adapt in a fast-paced environment.
• Ability to lift up to 35 pounds.

Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation after 3 months of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program.  In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays.