Job details

Customer Support Manager

About TeamBridge:

More than 60% of workers in the US (and 70% of workers in the world) are paid hourly, and the businesses that employ them each have their own unique processes and workflows when it comes to managing their workforce. Unfortunately, the workforce management tools that have historically been available to them are some combination of rigid, outdated, or not built for an on-the-go workforce.

TeamBridge is the world’s first flexible workforce management platform–it’s fully composable and built mobile-first, making it easy for companies to mold TeamBridge to the unique shape of their business. TeamBridge is powered by modular, no-code blocks that can be combined to automate any task or process that comes with managing a large workforce, such as hiring and onboarding, or time tracking and scheduling.

With a $28M Series B raised in 2024, TeamBridge is funded by General Catalyst, Mayfield and industry leading angel investors as we build flexible, efficient, and intuitive solutions for complex workforce challenges. Based in San Francisco, TeamBridge is committed to redefining the industries we partner with.

Job Description

The Customer Support Manager will serve as our front line of communication for our customers during their journey at Teambridge ensuring that they receive exceptional service and support. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers succeed.

This is an exciting opportunity to be a founding member of the support team and shape the team and Teambridge’s future.

Key Responsibilities:

Be responsible for day-to-day monitoring and manning of our customer support channels
Constantly go above and beyond to serve our customers, and be a standard-setting example for customer satisfaction.
Ability to take calls with customers to implement their requests
Work closely alongside Customer Success, Engineering, and Product to resolve customer issues in a timely manner
Think strategically about the current support process, how to improve it, and implement those processes
Champion, role model, and embed Teambridge’s cultural principles as we scale
Monitor and analyze customer usage, satisfaction, and performance metrics, using data-driven insights to optimize support strategies and drive continuous improvement.
Contribute to the overall success of the company by driving customer satisfaction, retention, and growth.
Willing to wear multiple “hats”. Anything from Support, Product, Sales Engineering, and many more

Qualifications:

A minimum of 2-3 years of experience in a support manager, engineering, technical implementation, or similar role within the technology industry.
Proven track record of managing complex client relationships and delivering exceptional customer service.
Strong technical aptitude and the ability to quickly learn new software products.
Excellent communication, presentation, and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Strong problem-solving, analytical, and organizational skills.

It’s a plus if..

You have a bachelor's degree in Computer Science or Engineering, Business Information Systems or a related field.
Experience implementing composable tech solutions

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Customer Support Manager, TeamBridge

Join TeamBridge as a Customer Support Manager in sunny San Francisco, where you'll be the face of our innovative workforce management platform. At TeamBridge, we know how to keep our customers happy, and that's where you come in! In this role, your day-to-day will involve actively monitoring and managing our customer support channels, ensuring our clients receive top-notch service. You'll get to connect with customers directly, helping them navigate through their requests with ease. Your experience in building strong client relationships will shine through as you collaborate with our Customer Success, Engineering, and Product teams to resolve issues promptly and professionally. We're looking for someone who loves a challenge and isn’t afraid to think strategically to enhance support processes. Moreover, your knack for analyzing customer satisfaction and performance metrics will drive continuous improvement and contribute to TeamBridge's overall success. As a founding member of the support team, you’ll have a unique chance to shape our customer support experience while championing our cultural principles as we grow. If you have a technical background, excellent communication skills, and a passion for helping customers succeed, this is the perfect opportunity for you to thrive in an exciting and dynamic environment. Come and be a part of redefining how businesses manage their workforce.

Frequently Asked Questions (FAQs) for Customer Support Manager Role at TeamBridge

What qualifications do I need to be a Customer Support Manager at TeamBridge?

To excel as a Customer Support Manager at TeamBridge, you should have 2-3 years of experience in a support manager role or similar fields within the tech industry. A strong technical aptitude and the ability to quickly learn new software are essential, alongside excellent communication and interpersonal skills.