Technical Support Engineer
Exabeam is a global cybersecurity leader that created New-Scale SIEM™ for advancing security operations. We Detect the Undetectable™ by understanding normal behavior, even as normal keeps changing – giving security operations teams a holistic view of incidents for a faster, more complete response. Learn more at www.exabeam.com.
Responsibilities:
- Exemplify Exabeam's commitment to our customers
- Provide tier 1 and 2 support, which includes but not limited to troubleshooting break-fix issues, assisting with configuration management, performing system upgrades and answering product questions.
- Reproduce system issues and if necessary file bug reports, escalate cases to tier3 / escalations team
- Tackle technical challenges involving CentOS, Docker, ELK stack, virtualization, MongoDb & Kafka, Load Balancers
- Perform Case Management, managing tickets, customer communication and proactive follow ups through our CRM System (Salesforce)
Requirements:
- 1-3+ years of experience in a technical support function (knowledge of cybersecurity preferred)
- BS/MS in Computer Science or related technical discipline (CISSP or other cybersecurity certification a plus!)
- Experience with Linux
- Experience with Salesforce, JIRA and DataDog
- Understanding of regular expressions (Regex) and Python scripting
- Ability to isolate problems between hardware and software and provide information to appropriate development team(s)
- Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
- Knowledge in the following areas is a plus: Perl and shell scripting, Docker, ELK, Hadoop, MongoDB, CentOS, Docker, Virtualization, Kafka, GCP
- Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates
- Self-motivated with a strong desire to reach your full potential and grow your career
Base Pay Range:
$76,000-$114,000
- Range is reflective of base pay only
- Does not include variable pay
- Base pay is dependent on experience and may vary based on geography
Why Exabeam:
- Medical, Dental, Vision benefits
- FSA/HSA options
- Generous PTO and Holidays
- Parental leave
- Remote/Hybrid friendly environment
- SoFi refinancing and loan options
Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter. Looking for more? Check our reviews on Glassdoor.
In connection with your application and communications with Exabeam, we will have access to some of your personal information. We have technical and organizational measures in place to ensure this information is protected. For more information about how we use and/or protect your personal information, including the categories of information collected, categories of use, and purpose of use, is available on our Privacy Policy at https://www.exabeam.com/legal/privacy-policy/.
By
Exabeam
Exabeam’s mission is to unleash security teams by removing the obstacles of outdated tech, rigid mindsets, and talent shortages to make security success the norm.
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