Technical Support, GBP

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.
This is your invitation to rise above what was possible yesterday.

Summary

The Technical Sales Support is responsible for the execution of the business line product strategy for sales growth and profitability. The specialist works with Account Managers and Product Specialists to develop solutions for customers and grow business.

Essential Functions

A job function is considered essential when at least one of the following is true:

1. The reason the position exists is to perform this duty.

2. Removing this function would fundamentally change the position.

3. A limited number of employees are available to do the function.

4. A person must have expertise to perform this duty.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Duties and Responsibilities

Executes product strategy for sales growth and profitability for Market Area.
Offers product support and technical assistance/analysis to existing and potential customers.
Develops and presents value solutions for customers as well as value propositions and win plan for sales cases.
Promotes new product designs/innovations to end users as well as internal teams.
Provides sales teams with new potential customer identification.
Builds positive customer relations to generate repeated business and future leads.
Responsible for sales target numbers in respective region.
Offers insight on competition and advises team on pricing levels, etc.
Performs product inspections and provides reports and analysis.
Negotiates pricing levels and/or deliveries for product line.
Responsible for product installation expertise.
Other duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

This position does not have direct supervisory responsibilities.

Employees are expected to adhere to Metso’s established Leadership Principles.

Travel

Up to 50% may be required for this position.

Qualifications

Education/Training:
BS Degree in business or engineering or equivlant work experience.

Experience:
Minimum 5 years of experience in mineral processing equipment, preferably the related products

Knowledge, Skills, Abilities:
Strong negotiation skills required
Experience in CRM (Sales Force) an asset
Experience in AutoCAD or related software an asset
SAP Software experience an asset
Strong communication skills, drive and performance orientation.
Ability to work in a team atmosphere.
Ability to work in a multi-cultural and multi-language atmosphere.
Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements.
Strong computer skills are essential – MS Office is required. Knowledge in SAP is an advantage
Ability to prepare and make presentations.
Organized, autonomous and work with minimum supervision.

Essential Physical Job Functions and Work Environment

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear.
The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be physically able to climb onto structures and stairs in industrial plants and mines.

Work Authorization

Authorized to work in North and Central America.

AAP/EEO Statement

At Metso, our values - driving customer success, seeking innovation, performing together and respecting each other - guide us in how we conduct business and how we work together. As a multi-national company Metso values and thrives on diversity. We are an equal opportunity employer. All employment decisions are made on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability please let us know.

Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing, metals refining and recycling industries globally. By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change.

Metso Outotec is committed to limiting global warming to 1.5°C with Science Based Targets. We ranked 8th on the 2021 Global 100 list of the world’s most sustainable companies.

Headquartered in Helsinki, Finland, Metso Outotec employs over 15,000 people in more than 50 countries and its sales for 2021 were about EUR 4.2 billion. The company is listed on the Nasdaq Helsinki. mogroup.com, twitter.com/metsooutotec