Technician, Field Service (Remote)

Essential Duties and Responsibilities:

• Successfully complete all training to perform the duties of a Service Engineer (SE).
• During training program, travel to various U.S. service districts to work with a mentor or assist with SE related tasks.
• Upon successful completion of the training program, work as an SE in various service districts as needed for periods up to six months.
• Travel during the training period may be up to 90% within the United States
• Accept an SE or related position after the successful completion of program.
• Demonstrate the ability to perform SE duties and responsibilities after training.
  • Install, maintain, and repair Sysmex instruments and systems, including:
    • Identifying and analyzing instrument problems.
    • Repairing to meet specifications.
    • Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
    • Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
    • Monitor and respond to communication devices during all scheduled times.
• Properly document all service related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
  • Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
  • Support and provide ownership of technical issues at existing customer sites.
  • Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maximize very satisfied customer base.
  • Miscellaneous duties include:
    • Maintain expenses within guidelines
    • Maintain high level of customer account management and organization skills
    • Maintain control of parts inventory and all company property
    • Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service.
• Promote effective, positive and productive communication and teamwork between all Sysmex personnel.

Individual Education & Training Required for Position: Training required for this position is defined and governed in accordance to COP-0013 Associate Training and will be assigned in the LMS.

• Candidates must have one of the following
  • Associates degree or equivalent. Biomedical Engineering, Electronics and Clinical Lab Science preferred
  • Military service and training in electronics or equivalent
  • Relevant experience within the industry including experience working with Sysmex products.
• Electronics and/or laboratory science.
• Completion of Sysmex-certified instrument training.
• A valid driver’s license or ability to obtain one, within 90 days.
• 0-3 years of experience.
• Must be willing to relocate to any of our service districts throughout the U.S.
• Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese).
• General computer knowledge in a Windows environment is required. Basic knowledge of LIS systems and interfacing principles desirable.
• Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
• Outstanding listening skills, patience and understanding.
• Demonstrated presentation and influence skills.
• Team orientation; demonstrated facilitation skills.
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Ability to maintain a high energy level and positive attitude.