Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
HVAC Technical Support Technician image - Rise Careers
Job details

HVAC Technical Support Technician

Company Description

Welcome to Temperzone!

As the recipient of the 2022 ARBS Product Excellence Award, we take pride in being Australasia's longest-serving air conditioning manufacturer. Our legacy of quality and dedication to eco-friendly initiatives shines through in our globally acclaimed products. At Temperzone, our culture and values define who we are, forming the backbone of all we do.

Job Description

About the role

As a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike. Joining our team means working with Temperzone, a leading HVAC manufacturing company, where you can bring your refrigeration tech experience to the forefront.

Key Responsibilities Include

  • Offering general and technical support for all Temperzone products in the Australian market.
  • Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax.
  • Liaising with service agents, contractors, and consumers to ensure seamless support.
  • Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.
  • Conducting training sessions on Temperzone products—internally and externally—and hosting product seminars as per set schedules.
  • Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
  • Assisting the warranty team with parts or technical inquiries and evaluating service agents.
  • Demonstrating product operations and commissioning processes to installation/service contractors as required.

Qualifications

What We’re Looking For

  • A minimum of 5 years’ experience in the air conditioning industry.
  • Demonstrable HVAC service, diagnostic, and commissioning experience.
  • High-level knowledge in systems controls and mechanics.
  • Competency in air conditioning system design technicalities.
  • Solid understanding of system controls and customer service focus.

Additional Information

Why Join Us?

  • Access to health and well-being initiatives.
  • A supportive and inclusive environment where you can thrive.
  • Ongoing training and professional development opportunities.
  • Stability and growth within a respected, privately owned company.

Important Information

  • A pre-employment medical check and national police check are required.
  • Applicants must have the right to work in Australia.
  • We kindly request no agency applications.

We are proud of what we do, and we’re looking for someone who shares our passion for excellence and innovation. If this sounds like the role for you, we’d love to hear from you!

Apply Now and Join the Temperzone Team!

Average salary estimate

$75000 / YEARLY (est.)
min
max
$70000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About HVAC Technical Support Technician, Temperzone

Welcome to Temperzone, where innovation meets excellence! As a HVAC Technical Support Technician, you will play an essential role in our supportive environment, ensuring our esteemed products continue to shine in the market. Located at 14 Carnegie Pl, Blacktown NSW, Australia, you will be at the heart of operations, assisting service agents, contractors, and consumers alike with expert technical insights. With over five years of hands-on experience in the HVAC industry under your belt, you’ll be responsible for providing crucial support through various channels, whether it's answering queries about our systems or guiding service agents on spare part selections. Your solid understanding of air conditioning design, coupled with a knack for fault finding and diagnostics, will allow you to effectively liaise and resolve issues that arise. You’ll also conduct engaging training sessions and seminars to ensure everyone is in the loop about our products. At Temperzone, we thrive in a culture that values well-being, professional growth, and a passion for quality. If you share our commitment to excellence and innovation, we can’t wait to see what you bring to our team. Join us, and let’s make a difference together!

Frequently Asked Questions (FAQs) for HVAC Technical Support Technician Role at Temperzone
What are the key responsibilities of an HVAC Technical Support Technician at Temperzone?

At Temperzone, the HVAC Technical Support Technician is critical in offering expert assistance across our diverse product range. Key responsibilities encompass providing general and technical support for all Temperzone products in Australia, assisting service agents with parts selection, and aiding in technical service and commissioning. You will also conduct training sessions, support warranty inquiries, and facilitate seamless communication between customers and service agents, ensuring a smooth operational flow.

Join Rise to see the full answer
What qualifications do I need to apply for the HVAC Technical Support Technician position at Temperzone?

To apply for the HVAC Technical Support Technician role at Temperzone, you need a minimum of 5 years' experience in the air conditioning industry, supplemented by strong HVAC service, diagnostic, and commissioning experience. A solid understanding of system controls, mechanics, and customer service principles is essential. This combination of technical expertise and customer-focused skills will equip you for success in this vital role.

Join Rise to see the full answer
What types of training will I receive as an HVAC Technical Support Technician at Temperzone?

Upon joining Temperzone as an HVAC Technical Support Technician, you will benefit from comprehensive training on our product range and technical systems. We emphasize ongoing professional development, so you'll have opportunities to participate in both internal and external training sessions, ensuring you stay at the forefront of HVAC technology and customer service excellence.

Join Rise to see the full answer
What challenges should I expect while working as an HVAC Technical Support Technician at Temperzone?

As an HVAC Technical Support Technician at Temperzone, you may face challenges related to diagnosing complex technical issues and addressing the diverse needs of service agents and customers. You will need to employ your problem-solving skills and technical knowledge to find effective solutions and provide appropriate support within tight timeframes, making adaptability and quick thinking essential attributes for success.

Join Rise to see the full answer
How does Temperzone support the well-being of its HVAC Technical Support Technicians?

Temperzone is committed to creating a supportive and inclusive work environment for its HVAC Technical Support Technicians. We offer a range of health and well-being initiatives designed to promote work-life balance and overall wellness. Additionally, the company prioritizes professional development, ensuring you have access to training and resources that foster personal growth and career advancement.

Join Rise to see the full answer
Common Interview Questions for HVAC Technical Support Technician
Can you explain your experience with HVAC systems and what makes you a good fit for the Technical Support Technician role?

When responding to this question, highlight your relevant experiences, such as the specific systems you have worked on, and the diagnostics you’ve conducted. Discuss how your hands-on experience aligns with the responsibilities at Temperzone. Show your enthusiasm for helping customers and your technical expertise to ensure you are a well-rounded candidate.

Join Rise to see the full answer
How do you prioritize tasks in a busy environment, particularly when multiple issues arise simultaneously?

In your answer, express the importance of effective time management and prioritizing tasks based on urgency and impact. Discuss strategies you employ to assess situations quickly and make decisions that benefit service agents and customers while ensuring productivity remains high.

Join Rise to see the full answer
Tell us about a challenging technical problem you encountered and how you resolved it.

When discussing a challenging problem, structure your answer using the STAR method (Situation, Task, Action, Result). Provide specific examples from your previous roles, articulating the problem clearly and detailing the steps you took to resolve it. Highlight the skills that enabled you to succeed, thereby showcasing your problem-solving capabilities.

Join Rise to see the full answer
How do you ensure that you provide accurate technical support to service agents and customers?

Emphasize the importance of thorough product knowledge and effective communication in delivering accurate technical support. Discuss how you stay updated on product changes and innovations at Temperzone. Provide examples of how you've successfully communicated complex technical information in an understandable manner in the past.

Join Rise to see the full answer
What strategies do you use for effective customer service in a technical support role?

In your response, mention the importance of actively listening to customer concerns and demonstrating empathy. Explain how you aim to build rapport with customers while working to find solutions, ensuring they feel valued and understood. Share instances where your customer service approach has positively impacted your work.

Join Rise to see the full answer
How would you handle a situation where a customer is not satisfied with the support provided?

Addressing this question requires a focus on conflict resolution and customer satisfaction. Share your approach to listen to the customer's feedback, express understanding for their frustration, and outline steps you would take to find a solution. Highlight your commitment to ensuring that all customers leave satisfied with the service they’ve received.

Join Rise to see the full answer
What is your experience with product training and how do you approach it?

Share your experience with conducting product training sessions, detailing your methodology. Emphasize your ability to break down complex concepts into digestible information for trainees. Discuss the importance of hands-on demonstrations and feedback loops to enhance the learning experience.

Join Rise to see the full answer
Describe a time when you needed to collaborate with a team to solve a technical issue.

Use the STAR technique to convey a specific collaborative experience. Discuss how you leveraged team members’ strengths and created a supportive environment to solve the problem effectively. Highlight any communication strategies you utilized that contributed to the team’s success.

Join Rise to see the full answer
What do you know about Temperzone and why do you want to be a part of our team?

Familiarize yourself with Temperzone’s history, product innovation, and culture prior to the interview. Highlight what aspects of the company resonate with you, such as their commitment to quality and sustainability, and how your personal values align with theirs. Articulate your enthusiasm for contributing to their mission.

Join Rise to see the full answer
What tools or software have you used in your previous roles to assist with technical support?

Discuss the technical support tools, diagnostic software, or CRM systems you’ve used effectively in your past roles. Highlight your proficiency and adaptability with technology, which are critical for an HVAC Technical Support Technician at Temperzone.

Join Rise to see the full answer
Similar Jobs
Posted 16 hours ago

Join Virtua Health as a part-time Registrar and play a crucial role in delivering exceptional healthcare services by managing patient demographics and ensuring a smooth registration process.

Auberge Resorts Hybrid Santa Fe, New Mexico, United States
Posted 8 days ago

Shape personalized travel journeys as an Itinerary Designer with Auberge Resorts Collection in the scenic Santa Fe.

Photo of the Rise User
Posted 10 days ago

As a Staff Pharmacist at CVS Health, you will play a key role in enhancing patient care and pharmacy operations.

Photo of the Rise User

At the University of Maryland Medical System, we seek a Culinary Attendant to deliver exceptional food service in a vibrant healthcare environment.

Photo of the Rise User

Become a vital part of Whole Foods Market, where you'll enhance customer experiences and support sustainable practices.

Photo of the Rise User

The University of Southern California is searching for a dedicated Food Service Worker to deliver exceptional dietary service to patients at their Health Sciences Campus.

Photo of the Rise User
Domino's Hybrid 1742 Herlong Village Dr., S-10, Rock Hill, SC
Posted 2 days ago

Join Prairie Pizza as a Customer Service Representative and share your love for pizza while ensuring every customer has a delightful experience.

Posted 6 days ago

Join SPGC Specialty Physicians of Garrett County as a Scheduler/Registration to efficiently manage patient scheduling in a busy surgical clinic.

Photo of the Rise User
Collaboration over Competition
Growth & Learning
Work/Life Harmony
Unlimited Vacation
Learning & Development
Social Gatherings
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Fast-Paced
Growth & Learning
Medical Insurance
Dental Insurance
401K Matching
Paid Time-Off
Maternity Leave
Paternity Leave
Mental Health Resources
Flex-Friendly
Photo of the Rise User
Posted 8 months ago
Customer-Centric
Inclusive & Diverse
Collaboration over Competition
Transparent & Candid
Growth & Learning
Photo of the Rise User
Posted 10 months ago

Founded in 1956, Temperzone is a leading manufacturer, distributor, and exporter of air conditioning and ventilation equipment. Temperzone is headquartered in Australia

2 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Westerville just viewed Summer Internship - Public Health Data Science at Cotiviti
V
Someone from OH, Cincinnati just viewed Part-Time Executive/Personal Assistant at VirtuHire
Photo of the Rise User
Someone from OH, Chillicothe just viewed Area Manager at The Hemp Co by Curaleaf at Curaleaf
Photo of the Rise User
Someone from OH, Cincinnati just viewed VP, B2B/Integrated Marketing at TEGNA Inc.
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director, Marketing and GTM Strategy at Aspen Dental
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Vice President, JLLIPT Marketing at JLL
Photo of the Rise User
Someone from OH, Cincinnati just viewed Vice President of Marketing at Forum Health
Photo of the Rise User
Someone from OH, Cincinnati just viewed Vice President of Marketing at Beacon
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Growth Marketing at Sundays for Dogs
P
Someone from OH, Cincinnati just viewed Vice President of Marketing at ProCaps Labs
Photo of the Rise User
Someone from OH, Cincinnati just viewed Vice President, Marketing at Inmagine
Photo of the Rise User
Someone from OH, Cincinnati just viewed VP of Marketing at IDIQ
Photo of the Rise User
Someone from OH, Cincinnati just viewed VP of Marketing at Vultron
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Manager (Remote - US) at Jobgether
F
Someone from OH, Cincinnati just viewed Head of Marketing at FoodHealth Company
Photo of the Rise User
Someone from OH, Cincinnati just viewed VP, Paid Marketing (Remote - US) at Jobgether
Photo of the Rise User
Someone from OH, Cincinnati just viewed Hospital Marketing at Datadog
Photo of the Rise User
Someone from OH, Cincinnati just viewed Vice President, Institutional Marketing at Tutor.com
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director, Marketing Campaign Management at Humana