Virtual Lifestyle Manager - Travel

Are you passionate about travel and luxury experiences?

🌟 We’re looking for a dynamic and enthusiastic Travel Consultant specializing in Lifestyle Management to complement our APAC team.🌟

Could this be you?

• A travel consultant who thrives on creating exceptional travel experiences.
• The go-to person for friends seeking advice on holiday destinations.
• Always up-to-date with the latest luxury hotels, cruises, and must-visit locations.
• A professional who excels in a fast-paced, engaging work environment.

What you’ll do:
As a Travel Consultant, you’ll be responsible for fulfilling leisure travel requests for our global members.

Your role includes handling:

• Scheduled, no-frills, and chartered flight-only requests, with a high volume of first and business-class bookings.
• Providing top-tier service that ensures exceptional member satisfaction and encourages repeat usage of our concierge services.

What you’ll bring:

• Outstanding customer service skills and a passion for exceeding expectations.
• Strong commercial judgment and a knack for finding the best travel solutions.
• Proficiency with GDS booking technology, preferably Amadeus, and our job management systems.

If you’re ready to combine your love of travel with your expertise to deliver unforgettable experiences, we’d love to hear from you! Join us in crafting memorable journeys for our members while thriving in an exciting and supportive work environment.

The ideal candidate will have:

Proven Industry Experience:

• Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
• Hands-on experience as a Cruise Specialist within a travel agency (preferred).
• Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.

Destination Knowledge & Passion:

• A deep enthusiasm for a wide variety of leisure and city destinations.
• A strong track record of creating bespoke luxury holidays for high-net-worth clients.

Customer-Centric Approach:

• Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs.
• The ability to act with tact, diplomacy, and problem-solving finesse in all interactions.

Skills & Competencies:

• Superb attention to detail, even under pressure.
• Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment.
• Self-motivation, initiative, and drive to excel in the role.
• Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times.
• Strong team player with excellent interpersonal and communication abilities.

Languages:

• Fluency in English and Hindi on a professional proficiency level (C1/C2)

Additional Attributes:

• Adaptability to change and evolving environments.
• Ability to work independently while demonstrating accountability.

Flexibility : Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services from Monday to Sunday, including Public Holidays.

Guidelines for Home Office :

• Only Hindi speaking candidates who are CURRENTLY based in the India will be considered.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who are we?

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”