Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Support Specialist - Spanish and English image - Rise Careers
Job details

Customer Support Specialist - Spanish and English

Payhawk is a global spend management solution looking for a Customer Support Specialist fluent in Spanish and English to provide exceptional support to their customers.

Skills

  • Fluent in Spanish and English
  • Proficient in case/ticket management systems
  • Excellent communication skills
  • Problem-solving ability
  • Attention to detail

Responsibilities

  • Respond to customer queries via phone, email, or chat.
  • Analyze and report product malfunctions.
  • Proactively engage with customers to solve issues.
  • Follow up with customers to ensure issue resolution.
  • Identify customer needs and assist with feature usage.
  • Gather customer feedback for internal teams.

Benefits

  • 30 days holiday paid leave
  • Competitive compensation package
  • Exchange policy to other Payhawk offices
  • Flexible working hours
  • Regular team-wide events
To read the complete job description, please click on the ‘Apply’ button
Payhawk Glassdoor Company Review
3.3 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Payhawk DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Payhawk
Payhawk CEO photo
Hristo Borisov
Approve of CEO

Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Support Specialist - Spanish and English, Payhawk

As a Customer Support Specialist - Spanish and English at Payhawk in the vibrant city of Barcelona, you'll play a pivotal role in delivering exceptional support to our diverse customer base. Your mission will be to ensure that our clients are effortlessly navigating our pioneering spend management solutions, from company cards to reimbursable expenses. You'll have the opportunity to interact with customers through various channels, including phone, email, and chat, making every encounter meaningful and impactful. At Payhawk, we value proactive engagement, so you'll be reaching out to customers to identify and solve issues before they become obstacles. With your strong technical skills and natural curiosity, you'll analyze product malfunctions, gather insightful feedback, and share innovative feature requests with our product team. Collaboration is key here; you'll work alongside Customer Success Specialists to help activate and retain customers, ensuring they truly benefit from our suite of solutions. And let’s not forget the perks that come with being part of our team, like flexible working hours, a competitive compensation package, and a generous 30 days of paid holiday leave. If you’re someone who thrives in a fast-paced, dynamic environment and is passionate about making a difference for our users, this is your chance to make an impact in the fintech landscape with Payhawk!

Frequently Asked Questions (FAQs) for Customer Support Specialist - Spanish and English Role at Payhawk
What are the main responsibilities of a Customer Support Specialist - Spanish and English at Payhawk?

The main responsibilities of a Customer Support Specialist - Spanish and English at Payhawk include responding to customer queries promptly via phone, email, and chat, analyzing product malfunctions, and proactively engaging with customers to prevent issues. You'll follow up on technical problems, identify customer needs, and collaborate with the product and marketing teams to enhance the overall user experience.

Join Rise to see the full answer
What qualifications are required for the Customer Support Specialist - Spanish and English position at Payhawk?

To qualify for the Customer Support Specialist - Spanish and English position at Payhawk, candidates should have at least two years of experience in customer support, fluency in both English and Spanish, and familiarity with ticket management systems like Salesforce or Zendesk. Additionally, excellent communication skills, a proactive attitude, and the ability to work both independently and collaboratively are essential.

Join Rise to see the full answer
How does Payhawk promote employee engagement for the Customer Support Specialist role?

Payhawk promotes employee engagement for the Customer Support Specialist role by offering regular team-wide events, flexible working hours, and the opportunity to work from home. The company also encourages professional growth through the use of its innovative product, fostering a culture of continual learning and collaboration.

Join Rise to see the full answer
What kind of training and support can a new Customer Support Specialist expect at Payhawk?

A new Customer Support Specialist at Payhawk can expect comprehensive training that covers the company's products, support systems, and best practices in customer engagement. You'll have access to resources and mentorship from experienced team members to ensure you're equipped to handle customer inquiries effectively and provide top-notch support.

Join Rise to see the full answer
What does a typical day look like for a Customer Support Specialist - Spanish and English at Payhawk?

A typical day for a Customer Support Specialist - Spanish and English at Payhawk involves managing customer inquiries through various communication channels, troubleshooting technical issues, engaging proactively with customers, and collaborating with internal teams to enhance service delivery. You'll also track product issues and update internal databases to keep information streamlined and accessible.

Join Rise to see the full answer
Common Interview Questions for Customer Support Specialist - Spanish and English
Can you describe your experience with customer support tools and how they can enhance your role as a Customer Support Specialist?

In your answer, discuss specific tools like Salesforce or Zendesk that you've used in previous roles. Emphasize how these tools help streamline communication, manage customer interactions efficiently, and track issues for better problem resolution, ultimately leading to enhanced customer satisfaction.

Join Rise to see the full answer
How do you prioritize tasks when dealing with multiple customer inquiries at once?

Address your approach to multi-tasking, emphasizing the importance of urgency and the nature of the customer issues. Describe how you would assess which inquiries need immediate attention and how you communicate effectively to manage customer expectations during high-volume times.

Join Rise to see the full answer
What strategies do you use to build rapport with customers?

Discuss your ability to listen actively and empathize with customers' concerns. Explain how you personalize interactions by remembering details from past communications and using positive language to create a welcoming environment.

Join Rise to see the full answer
Can you give an example of a challenging customer interaction and how you handled it?

Prepare a specific example where you encountered a difficult situation with a customer. Detail how you responded by remaining calm, listening to their concerns, and working collaboratively to reach a resolution that satisfied the customer and upheld company standards.

Join Rise to see the full answer
How do you stay informed about product changes or updates at Payhawk?

Explain your commitment to ongoing learning and detail the methods you use to stay updated. This could include participating in team meetings, reading internal documentation, or collaborating closely with other departments to understand product enhancements and how they impact customer support.

Join Rise to see the full answer
What do you think is the most important quality for a Customer Support Specialist?

Discuss qualities such as empathy, technical expertise, and effective communication. Elaborate on why you believe these traits are vital for building lasting relationships with customers and ensuring their satisfaction with the company's products.

Join Rise to see the full answer
How would you handle a situation where you didn't have an immediate answer to a customer's question?

Illustrate your approach to ensuring customer satisfaction even when you don't have all the answers right away. Describe the importance of transparency, keeping the customer informed of your efforts, and following up promptly once you obtain the necessary information.

Join Rise to see the full answer
Can you explain how you identify customer needs in your role?

Discuss techniques such as asking open-ended questions, actively listening, and using feedback tools. Emphasize your focus on understanding the customer's context and how it drives their interaction with the product.

Join Rise to see the full answer
What motivates you to work in customer support at a fintech company like Payhawk?

Share your passion for technology and finance, along with your desire to help users maximize their experiences with innovative products. Convey how you take pride in contributing to a company's mission by providing excellent support.

Join Rise to see the full answer
How would you incorporate feedback from customers into your workflow as a Customer Support Specialist?

Detail your strategy for gathering, analyzing, and sharing feedback with relevant teams. Highlight your belief in the importance of customer feedback in shaping product development and improving support services.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Domino's Hybrid 5322 Abbe Road North, Elyria, OH
Posted 9 days ago

Join Domino's Pizza as a Customer Service Representative and enjoy flexible schedules along with growth opportunities!

Photo of the Rise User
Posted 2 hours ago

The Retail Supervisor at Gap Inc. will drive selling behaviors and enhance customer loyalty in a dynamic retail environment.

Photo of the Rise User

American Residential Services is actively looking for a Senior HVAC Service Technician to join their team in The Woodlands, TX, providing exceptional support in residential heating and cooling systems.

Posted 13 days ago

Join Penske Logistics as a Customer Service Coordinator and provide exceptional support to our customers across the country.

Photo of the Rise User
Posted 11 days ago

Join Pipedrive as a Technical Setup Specialist to assist customers with their technical implementation and drive customer satisfaction.

Photo of the Rise User
Posted 2 days ago

Join Domino's in Virginia Beach as a Crew Member and play a vital role in delivering excellent customer service and delicious food.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Rapid Growth
Passion for Exploration
Dare to be Different
Dental Insurance
Life insurance
Health Savings Account (HSA)
Disability Insurance
Flexible Spending Account (FSA)
Vision Insurance
Mental Health Resources
401K Matching
Paid Time-Off
Snacks
Photo of the Rise User
Posted 6 days ago

Northwestern Medicine seeks an Access Team Lead to deliver outstanding customer service and streamline patient scheduling within our healthcare system.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$30,000/yr - $45,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 10, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Account Executive, Army SOF/COCOMs at Pure Storage
Photo of the Rise User
Someone from OH, Kent just viewed IT Compliance Analyst I at Fidelity National Financial
Photo of the Rise User
Someone from OH, Dayton just viewed Music Production / Creative Intern at Landor
Photo of the Rise User
Someone from OH, Cleveland just viewed Double Remote Assistant (Central US) at Zirtual
S
Someone from OH, Cincinnati just viewed Product Manager - Remote at Substance
Photo of the Rise User
Someone from OH, Mason just viewed IT General Controls Tester at ING
Photo of the Rise User
Someone from OH, Columbus just viewed Contact Center Representative - 4882 at Advantmed
A
Someone from OH, Columbus just viewed Lead Scientist at ATCC
Photo of the Rise User
Someone from OH, Cleveland just viewed Freelance Clinical Research Associate at ClinChoice
Photo of the Rise User
Someone from OH, Euclid just viewed Manager-Compliance at American Express
Photo of the Rise User
Someone from OH, Mansfield just viewed General Manager(03276) - Littleton NH at Domino's
Photo of the Rise User
Someone from OH, Dayton just viewed Accounts Payable Accountant at Intellihub
Photo of the Rise User
Someone from OH, Dayton just viewed Accounts Payable Associate at Cover Genius
M
Someone from OH, Dayton just viewed Sr Analyst Accounts Payable at Medline
O
Someone from OH, Dayton just viewed Senior Financial Analyst, FP&A at Oura
Photo of the Rise User
Someone from OH, Dayton just viewed Project Planner - Renewable Energy at Zone IT Solutions
Photo of the Rise User
Someone from OH, Loveland just viewed Inside Sales Co-Op at VEGA Americas
T
Someone from OH, Cuyahoga Falls just viewed Claim Operations Specialist Entry Level at Travelers