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As a Customer Support Specialist - Spanish and English at Payhawk in the vibrant city of Barcelona, you'll play a pivotal role in delivering exceptional support to our diverse customer base. Your mission will be to ensure that our clients are effortlessly navigating our pioneering spend management solutions, from company cards to reimbursable expenses. You'll have the opportunity to interact with customers through various channels, including phone, email, and chat, making every encounter meaningful and impactful. At Payhawk, we value proactive engagement, so you'll be reaching out to customers to identify and solve issues before they become obstacles. With your strong technical skills and natural curiosity, you'll analyze product malfunctions, gather insightful feedback, and share innovative feature requests with our product team. Collaboration is key here; you'll work alongside Customer Success Specialists to help activate and retain customers, ensuring they truly benefit from our suite of solutions. And let’s not forget the perks that come with being part of our team, like flexible working hours, a competitive compensation package, and a generous 30 days of paid holiday leave. If you’re someone who thrives in a fast-paced, dynamic environment and is passionate about making a difference for our users, this is your chance to make an impact in the fintech landscape with Payhawk!
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