Atlassian Administrator

As an Atlassian Administrator at Tenstorrent, your primary responsibilities will include maintaining and upgrading our Atlassian tools like Jira and Confluence, supporting existing workflows, and managing user permissions. You'll work with stakeholders to gather requirements, improve processes, troubleshoot issues, and provide training on best practices—all while ensuring the tools effectively support our business goals.

To apply for the Atlassian Administrator role at Tenstorrent, you generally need a bachelor's degree or equivalent work experience, along with 3-5 years administering Atlassian products. Proficiency in Jira administration, knowledge of custom workflows, and experience with Jira Service Management are crucial. Familiarity with Agile methodologies and Atlassian certifications are preferred as well!

At Tenstorrent, we offer a hybrid working model for the Atlassian Administrator position, which means you can work from our offices located in Santa Clara, Toronto, or Austin or enjoy remote flexibility. This arrangement allows you to collaborate efficiently with team members, fostering an environment where you can thrive—both in-person and virtually.

When you join Tenstorrent as an Atlassian Administrator, you'll receive comprehensive training tailored to the specific Atlassian tools we use. You'll familiarize yourself with our existing setups, workflows, and best practices. Additionally, ongoing learning opportunities will keep you updated with the latest features, trends, and best practices to maximize your impact in the role.

Tenstorrent offers a competitive compensation package for the Atlassian Administrator position, with a salary range from $100k to $500k, depending on factors such as experience, skills, and location. We strive to ensure that compensation reflects your value and contribution to the team!

When discussing your experience as an Atlassian Administrator, it's essential to highlight specific instances where you've managed Jira and Confluence systems. Discuss your proficiency in customizing workflows, offering user support, and implementing new features based on business needs. Share any relevant projects or processes you improved through your role.

Answering this question effectively means demonstrating your understanding of Jira's permission schemes. Discuss how you assess project requirements, manage user roles, and ensure that permissions align with team needs while maintaining security policies. Providing examples of past experiences will showcase your ability to manage permissions effectively.

When asked about troubleshooting methods, share your systematic approach to diagnosing issues. You might explain how you utilize application logs, user feedback, and testing various configurations to pinpoint the root cause. Highlight your experience with documentation and collaboration with stakeholders to find and implement solutions.

Staying updated on Atlassian products involves following Atlassian blogs, communities, and attending webinars or training sessions. An effective response should highlight your proactive approach to learning, demonstrating your commitment to leveraging the latest updates and enhancing productivity for your team.

In responding to this question, share a specific example where you analyzed a workflow, identified bottlenecks, and implemented changes that enhanced efficiency. Discuss how you collaborated with teams to gather input and adopt best practices that led to measurable improvements in project delivery.

When discussing your experience with JQL, emphasize your skill in creating complex queries for filtering and reporting issues. Provide examples of how you've used JQL to create dashboards or automate tasks, showcasing how this knowledge enhances transparency and decision-making in projects.

Discuss how Agile methodologies shape your approach to managing projects in Atlassian tools. Highlight specific principles that guide your workflow, such as collaboration, iterative improvement, and adaptability. Provide examples of how you have applied Agile practices to support teams effectively.

In discussing training techniques, share your experience with creating user documentation, running hands-on workshops, or offering one-on-one support. Tailor your approach based on team needs, encouraging hands-on experience and ensuring everyone is comfortable using the tools autonomously.

This question allows you to highlight your technical knowledge. Describe any scripting experience you have, such as using Forge or Python, to automate tasks or enhance the functionality of Atlassian applications. Share specific projects where scripting significantly improved tool operations.

In responding to this question, emphasize your understanding of governance policies and security controls. Discuss how you conduct audits, manage user access, and maintain compliance with relevant standards, providing examples from your past experiences to illustrate your commitment to these practices.