Director, Customer Success

• 5+ years of experience managing a team in customer-focused organizations, including demonstration of interfacing with C-level executives• Demonstrated expertise leading strategic initiatives to operationalize and optimize pre-sales technology and architecture centric sales objectives• Interest in and previous experience with Data Analytics organizations, experience with Teradata required• Domain expertise with cloud and experience with cloud architectures (AWS, Azure, Google, Oracle, IBM, Teradata)• BA or BS in Business or Computer Science, or related field• Ability to work in a fast-paced, environment, requiring superior skills in critical thinking, influencing, and managing multiple priorities under tight deadlines• Ability to clearly communicate complex ideas• Deep technical understanding of analytic systems• Obsessed with being customer-focused• Technical sales / presales / customer success experience• Ability to develop customer relationships from individual contributor to senior business leaders• Knowledge of the competitive landscape• Leadership to drive directly and indirectly aligned teams to deliver• Comfort with ambiguity, but ability to drive to clarityResponsibilities• Responsible for the cross-geography/team alignment, development, training and deployment of best practices• Drives strategy for Customer Success to enable a team to focus on growing adoption of Teradata capabilities, increase customer satisfaction, and secure renewals• Lead and mentor a team of Customer Success Managers• Accountable for the recruitment, hiring and on-boarding of high caliber talent who are passionate about developing customer relationships while shaping and supporting Teradata’s transformation• Developing and implementing Customer Success across multiple delivery channels, including high-touch, virtual, and digital• Develop strong working relationships across internal functions, to include Strategic Offering Management, Consulting, Customer Services, Pricing, Product Management, Sales Enablement, Marketing and Finance• Deliver high-impact presentations and related customer interaction support on top priority customer success opportunities, when needed• Contribute to collateral development by providing insight and feedback relative to customers’ critical business issues and solutions opportunities• In this role, you will lead the growth and development of our Customer Success Managers (CSM) while partnering with local GTM leadership to establish strategic plans and objectives in order to achieve customer success and sales goals• The successful candidate will define and build foundational practices that allow Teradata to deliver world-class engagement with our most critical customersQualifications• 5+ years of experience managing a team in customer-focused organizations, including demonstration of interfacing with C-level executives• Demonstrated expertise leading strategic initiatives to operationalize and optimize pre-sales technology and architecture centric sales objectives• Interest in and previous experience with Data Analytics organizations, experience with Teradata required• Domain expertise with cloud and experience with cloud architectures (AWS, Azure, Google, Oracle, IBM, Teradata)• BA or BS in Business or Computer Science, or related field• Ability to work in a fast-paced, environment, requiring superior skills in critical thinking, influencing, and managing multiple priorities under tight deadlines• Ability to clearly communicate complex ideas• Deep technical understanding of analytic systems• Obsessed with being customer-focused• Technical sales / presales / customer success experience• Ability to develop customer relationships from individual contributor to senior business leaders• Knowledge of the competitive landscape• Leadership to drive directly and indirectly aligned teams to deliver• Comfort with ambiguity, but ability to drive to clarityResponsibilities• Responsible for the cross-geography/team alignment, development, training and deployment of best practices• Drives strategy for Customer Success to enable a team to focus on growing adoption of Teradata capabilities, increase customer satisfaction, and secure renewals• Lead and mentor a team of Customer Success Managers• Accountable for the recruitment, hiring and on-boarding of high caliber talent who are passionate about developing customer relationships while shaping and supporting Teradata’s transformation• Developing and implementing Customer Success across multiple delivery channels, including high-touch, virtual, and digital• Develop strong working relationships across internal functions, to include Strategic Offering Management, Consulting, Customer Services, Pricing, Product Management, Sales Enablement, Marketing and Finance• Deliver high-impact presentations and related customer interaction support on top priority customer success opportunities, when needed• Contribute to collateral development by providing insight and feedback relative to customers’ critical business issues and solutions opportunities• In this role,…