Technical Program Manager

As a Technical Program Manager at TextNow, your main responsibilities will include planning and running effective Agile teams, ensuring transparency in projects through the use of Atlassian tools like Jira and Confluence, mentoring team members on best practices, improving release management, and managing cross-team dependencies. You will also develop strategic project plans and manage risks while pushing for continuous improvement within your team.

To qualify as a Technical Program Manager at TextNow, you should have at least 3 years of experience in program management or a related field. Strong communication and interpersonal skills are essential, as well as the ability to quickly understand complex technology challenges. Experience with Agile methodologies and proficiency in Atlassian tools are also important to succeed in this role.

TextNow supports a culture of learning within Agile teams by promoting mentorship and coaching practices. As a Technical Program Manager, you will play an integral role in helping your team members develop skills necessary to thrive in an Agile environment. This includes training on Agile processes and continuous improvement strategies, allowing everyone to collaborate and grow together.

Technical Program Managers at TextNow can enjoy a robust benefits package, which includes flexible work arrangements, employee stock options, unlimited vacation, competitive pay, and wellness credits. The emphasis on work-life balance ensures that you will have a fulfilling professional experience while caring for your personal well-being.

The teamwork environment at TextNow is characterized by a strong commitment to respect, integrity, and collaboration. With a focus on inclusion and diversity, everyone is encouraged to contribute their ideas. Engineers and project managers work closely together in a culture that fosters openness and innovation, making it a unique place for creative minds to thrive.

Prioritizing tasks involves assessing project deadlines, team capabilities, and resource availability. It's crucial to use tools like Jira to visualize workflows and adjust priorities based on project needs. Communicate effectively with your team to ensure everyone is aligned with the priorities for the best outcomes.

When discussing your experience with Agile methodologies, focus on specific projects where you implemented Agile practices, such as Scrum or Kanban. Highlight how you coached teams to use Agile principles effectively and the impact it had on project delivery and team morale.

In your answer, discuss a project where unexpected challenges arose. Focus on how you addressed the situation through transparent communication and collaboration with your team, adjusting plans along the way to navigate obstacles while maintaining momentum.

Handling conflicts effectively involves promoting open dialogue and creating a safe space for team members to express their concerns. Explain your approach to mediating conversations and encouraging collaborative problem-solving, emphasizing how these actions contributed to a positive team dynamic.

Share your preference for tools like Jira and Confluence, explaining how they facilitate efficient project tracking, collaboration, and transparency. Discuss specific features that have proven effective in managing tasks and collaborating with cross-functional teams.

Ensuring transparency in project delivery involves regular status updates, using visual tracking tools, and maintaining communication with stakeholders. Share how you implement these strategies to keep team members informed and engaged throughout the project lifecycle.

Discuss how you implement hands-on coaching strategies, role-playing, and training workshops to build Agile competencies within teams. Provide examples of how these practices have led to improved team performance and project success.

Measuring project success can depend on various metrics, such as delivery time, quality of the output, stakeholder satisfaction, and team collaboration. Discuss how you align success criteria at the start and continuously measure them throughout the project to ensure alignment with organizational goals.

Emphasize the importance of continuous learning by participating in workshops, conferences, and networking. Mention your commitment to reading industry literature and following thought leaders to stay informed about new methodologies and tools in project management.

When answering this question, focus on your passion for democratizing communication and how TextNow’s values resonate with your own. Discuss your eagerness to contribute to a company that prioritizes innovation, customer obsession, and team empowerment, making a real difference in people's lives.