Automotive Sales Consultant

As an Automotive Sales Consultant at Faulkner Automotive Group, you'll engage with customers to discover their vehicle needs, provide expert advice on available options, and guide them through the buying process. You'll facilitate test drives, showcase vehicle features, and ensure that each customer has a positive experience, enhancing their journey to finding the right car.

To be considered for the Automotive Sales Consultant position at Mercedes-Benz of Doylestown, you’ll need a valid driver's license and a passion for exceptional customer service. While experience in customer service or retail sales is preferred, it’s not mandatory, as we provide all necessary training to help you succeed in your role.

Automotive Sales Consultants at Faulkner Automotive Group enjoy a competitive array of benefits including comprehensive medical, dental, and vision insurance, a 401k plan with a company match, paid time off, and paid holidays. Additionally, enjoy employee discounts and referral bonuses, along with exciting annual trips or bonuses for top producers.

While prior sales experience can be an advantage, it is not a requirement to apply for the Automotive Sales Consultant position at Faulkner Automotive Group. We value enthusiasm and commitment, and our comprehensive training program equips all new hires with the skills needed to excel in this role.

The earnings potential for Automotive Sales Consultants at Faulkner Automotive Group is truly uncapped! You will receive a competitive training salary, but your commissions are determined by your sales performance. Therefore, your hard work and dedication directly influence your earnings, making it an exciting opportunity for motivated individuals.

Handling difficult customers requires patience and excellent listening skills. It's crucial to remain calm, empathetic, and attentive to their concerns. Share a personal experience where you have turned a negative interaction into a positive one, demonstrating your problem-solving abilities.

When responding to this question, highlight a specific sales goal you achieved, the strategy you implemented, and the outcome. Emphasize your planning, perseverance, and how your actions align with the values of Faulkner Automotive Group.

Discuss the importance of active listening, asking open-ended questions, and tailoring your communication style to suit each customer's needs. Provide an example that showcases how you adapted your approach to ensure your message was received clearly and positively.

Share what drives you personally and professionally. Whether it’s a passion for cars, customer satisfaction, or reaching sales milestones, connecting your motivation to the culture and success stories of Faulkner Automotive Group will resonate well with the interviewer.

Highlight your commitment to continuous learning through training sessions, staying updated on industry news, and engaging with colleagues. Mention any resources you utilize to enhance your knowledge and how this benefits your sales performance.

Building customer relationships is key in sales. Discuss your strategies for establishing trust, such as following up after initial interactions and personalizing your approach based on their preferences and feedback.

Explain your approach to guiding undecided customers by asking targeted questions to understand their needs better. Share how providing comparative information, along with test drive experiences, can help them make an informed decision.

Time management and prioritization are crucial in a busy sales environment. Discuss your strategies for multitasking and ensuring each customer feels valued and attended to, even when managing various customer interactions simultaneously.

Closing a sale is an art; it involves recognizing the right moment to move forward without overwhelming the customer. Share your strategies for guiding customers to make a decision comfortably while highlighting the benefits of the vehicle and the urgency of the offer.

Share your enthusiasm for the family-owned aspect of Faulkner Automotive Group and its dedication to exceptional customer service. Discuss their reputation, awards, and culture, making a strong case for why you align with their values and vision for customer experience.