Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Success Manager image - Rise Careers
Job details

Customer Success Manager

Customer Success Manager 

Full-time (40-Hours Per Week), Remote

About Us:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

This role is with a groundbreaking company that is revolutionizing the recruitment industry. They are at the forefront of using AI to transform how teams make hiring decisions, providing cutting-edge, unbiased insights that make the recruitment process faster and more efficient. Join a team that’s redefining talent management and be part of a mission to bring smarter, more inclusive hiring solutions to the global market.

Your Role:
As a Customer Success Manager, you will be the primary point of contact for customers in our fastest-growing market, the USA. Your mission will be to deliver outstanding customer care, ensuring clients achieve maximum value and success with the platform.

Responsibilities:

  • Serve as a trusted partner to customers from the start of their journey, leading onboarding processes to ensure they gain the full benefits of the platform.

  • Nurture strong, long-term relationships by understanding customer needs, addressing concerns, and identifying areas for improvement to enhance their experience.

  • Actively listen to customer feedback and communicate solutions in a clear, personalized, and empathetic manner.

  • Prioritize customer inquiries and projects efficiently, building trust through timely and proactive support.

  • Monitor product usage to identify underutilization, implementing strategies to increase engagement and maximize customer success.

  • Recognize upselling opportunities and collaborate on customer growth strategies to drive business impact.

  • Maintain composure and professionalism in high-pressure situations, creating a calm and confident environment for customers.

  • Develop deep product expertise to become a reliable resource for customers and internal teams.

  • Collaborate closely with Sales, Founders, and Engineering to advocate for customer needs and enhance product development.

Requirements:

  • Reside in LATAM, with availability to support US time zones, including both East and West Coast regions.

  • Demonstrated passion for customer success and experience in a SaaS environment.

  • Strong empathy and relationship-building skills with the ability to deliver exceptional customer experiences.

  • Problem-solving mindset and a proactive approach to identifying and resolving issues.

  • Excellent verbal and written communication skills in English, with extensive knowledge of the US market.

  • A desire to make a significant impact within a fast-growing, early-stage technology company.

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

Similar Jobs

A leading data-driven tech company is seeking a Senior Product Analyst to leverage advanced analytics in optimizing product and marketing strategies remotely.

Photo of the Rise User
IGS Hybrid South Carolina Remote - SCANA/Aiken
Posted 5 days ago

Responsible for contacting customers and collecting outstanding payments for inactive SCANA accounts, ensuring excellent service and compliance in a remote role.

Photo of the Rise User
Tessenderlo Group Hybrid 2910 N 44th St, Phoenix, AZ 85018, USA
Posted 5 days ago

Contribute to Tessenderlo Kerley's supply chain excellence as a Customer Service Specialist managing orders and elevating customer satisfaction.

Posted 3 days ago

A Customer Success Engineer role focused on leading technical onboarding and system integration for federal clients in an enterprise environment.

Photo of the Rise User
Posted 3 days ago

Harvey is looking for a strategic Mid Market Customer Success Manager to guide mid-market clients in adopting and maximizing the value of its cutting-edge AI platform for legal services.

Posted 3 days ago

Support Cates Control Systems' fabrication and sales teams as a Customer Service Representative delivering exceptional service and order management.

Photo of the Rise User
Alliance Animal Health Hybrid 3700 S 9th St, Lincoln, NE 68502, USA
Posted 12 days ago

Provide compassionate client reception and administrative support at a trusted emergency veterinary hospital in Lincoln, NE.

Photo of the Rise User
Posted 6 days ago

Senior Technical Success Manager position at JFrog to lead enterprise customer adoption and deliver exceptional value across multiple products in a fast-paced, innovative DevOps environment.

Photo of the Rise User
Castle Hybrid Cambridge, Massachusetts, United States
Posted 3 days ago

Castle seeks a Client Relationship Manager to engage with homeowners, providing top-tier support and ensuring they maximize the app’s benefits.

Photo of the Rise User
Village Green Hybrid 111 No Street, Cleveland, OH, United States
Posted 6 days ago

Act as a hospitality ambassador for Village Green, providing exceptional concierge services and assisting with leasing inquiries at our Cleveland community.

Photo of the Rise User

Provide outstanding customer support at Abridge, a pioneering healthcare AI company, ensuring seamless user experiences and helping scale their support operations.

Photo of the Rise User
Posted 7 days ago

Mangomint is looking for a motivated Customer Support Specialist to enhance user experience through expert product support in a dynamic, fully remote setting.

Photo of the Rise User
Posted 12 hours ago

Manage and lead a remote consumer enrollment team as a Seasonal Supervisor at HealthSherpa, a mission-driven ACA healthcare startup.

Photo of the Rise User
Westgate Resorts Hybrid 9500 Turkey Lake Rd, Orlando, FL
Posted 10 days ago

Lead and manage call center operations at Westgate Lakes Resort, delivering excellent guest service and team supervision.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
T
23 people applied to Virtual Assistant at The Flex
L
23 people applied to Discord Moderator at LMArena