Customer Service Representative for American Express - Work Remote Worldwide
The House of Mercier is proud to partner with American Express to offer a fantastic opportunity for motivated individuals to join our team as Customer Service Representatives. This fully remote position allows you to work from anywhere in the world. As a Customer Service Representative for American Express, you will provide top-notch support to customers, assisting them with their inquiries and ensuring they have a seamless experience with their accounts and services. We are looking for individuals who are committed to delivering exceptional customer service, possess strong communication skills, and have a passion for helping others. Join us at The House of Mercier, be part of a dynamic team, and enhance customer experiences for one of the world’s leading financial services companies!
Responsibilities
- Engage with customers through phone, email, and chat, addressing inquiries and providing solutions related to their American Express accounts.
- Deliver accurate and timely information regarding services, rewards, and account features to enhance customer engagement.
- Resolve customer concerns and complaints with empathy and professionalism, ensuring high levels of customer satisfaction.
- Document all customer interactions accurately in the system to facilitate quality assurance and continuous improvement.
- Collaborate with internal teams to address any service issues or enhancements.
- Participate in training sessions to stay updated on American Express products and services.
- Previous experience in customer service is preferred, especially in a financial services setting.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong interpersonal skills with the ability to build rapport and trust with customers.
- Ability to handle high-volume calls and multitask effectively in a fast-paced environment.
- Proficient in using customer service software and Microsoft Office applications.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work various shifts, including evenings and weekends, as required.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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