Italian Speaking Technical Advisor - Athens (Remote in Greece)

As an Italian Speaking Technical Advisor at the House of Mercier, your primary responsibilities include delivering exceptional technical support through various channels like phone, email, and chat. You'll diagnose and troubleshoot a range of technical issues while providing guidance to customers about product features. Additionally, you'll maintain detailed logs of customer interactions to ensure efficient follow-up and work closely with other teams to resolve complex inquiries. Staying updated on product developments and engaging in ongoing training will also be crucial for your role.

To succeed as an Italian Speaking Technical Advisor at the House of Mercier, you'll need fluency in both Italian and English, with knowledge of additional languages being advantageous. Preferred qualifications include experience in technical support or customer service roles, strong analytical and problem-solving skills, and an understanding of technical concepts. Excellent communication skills and the ability to work independently in a remote setting are vital for thriving in this role.

At the House of Mercier, the Italian Speaking Technical Advisor position is fully remote, allowing you to work from home in Greece. You'll engage with clients through phone and digital communication platforms, ensuring flexibility in your work environment. This position requires a self-starter with the ability to manage time effectively while collaborating with team members virtually. Strong technological proficiency and comfort with remote collaboration tools are essential.

Italian Speaking Technical Advisors at the House of Mercier enjoy a comprehensive benefits package. This includes private health insurance, opportunities for training and development, and a performance bonus for outstanding work. Additionally, employees receive a fully paid relocation package, which includes flight, transfer, and hotel accommodations, along with a competitive monthly salary and two extra salaries paid per year.

The House of Mercier fosters a supportive and collaborative environment for its employees, especially Italian Speaking Technical Advisors. With a focus on professional development and continuous improvement, you’ll have the chance to enhance your skills while engaging with a diverse client base. Employees are encouraged to innovate and improve, and the company's commitment to providing high-quality support ensures that you will be a vital part of a team that is dedicated to excellence.

When answering this question, focus on specific roles and projects where you provided technical support. Highlight your experience in troubleshooting and resolving technical issues, as well as any customer interactions that demonstrate your communication skills. Mention any relevant tools you used, such as ticketing systems, to showcase your capabilities.

To effectively answer this question, share a specific example of a challenging customer interaction you've had in the past. Focus on your ability to remain calm, listen actively to their concerns, and provide solutions. Discuss the importance of empathy and reassurance in customer service, illustrating your commitment to facilitating a positive experience.

In your response, emphasize the importance of continuous learning in technical support. Discuss strategies such as participating in training sessions, reading product documentation, or joining relevant forums and communities. Highlight any methods you use to stay informed about industry trends to provide clients with accurate, up-to-date information.

When answering this question, select a relevant example that showcases your problem-solving skills. Walk the interviewer through the steps you took to identify the issue, the challenges involved, and the ultimate solution. Highlight your analytical thinking and how you communicated with the customer throughout the process.

To respond effectively, discuss your passion for technology and customer service. Share what excites you about helping customers and the satisfaction you derive from solving problems. Connect your answer to the values of the House of Mercier to demonstrate alignment with the company's mission and culture.

In your response, explain your approach to prioritization based on urgency and impact. Discuss methods such as assessing the severity of the issue, the number of clients affected, and any deadlines. Emphasize your organizational skills and ability to manage time effectively in a fast-paced environment.

Identify key communication skills necessary for the role, including clarity, empathy, and active listening. Discuss how these skills help in understanding customer needs and conveying technical information without jargon. Providing examples of how you’ve demonstrated these skills in past roles can enhance your answer.

Share your commitment to customer service by detailing your strategies for ensuring client satisfaction. Discuss the importance of follow-up after issue resolution, actively seeking feedback, and adapting support methods based on client preferences. This shows your dedication to delivering an outstanding client experience.

Mention specific tools you are proficient in, such as customer support software, ticketing systems, and communication platforms. Discuss how these tools helped you manage customer interactions and streamline the support process, illustrating your technical know-how and adaptability.

In your answer, emphasize the significance of collaboration in providing effective support despite the physical distance. Discuss how sharing knowledge, solving issues together, and maintaining communication contribute to a more efficient team environment. Highlight your willingness to support your teammates in a virtual setting.