Senior Customer Service Representative *Hybrid*

How does Providence support you and your goals?TranscriptProvidence supports my goals from going back to school to being able to grow within my own position. I've been here eight years, and I've been able to grow and learn new things on a daily basis. They have these cool programs. They have education reimbursement for us. There's different programs that we can utilize to our advantage, and while doing that, you're working, and you're also being supported by great leadership. And that's one of the things that I admire about Providence St.Mary's, is that we have the ability to grow within our ministries, and we're able to achieve those goals with the assistance of our leadership.PausePlay% buffered00:0000:00UnmuteMuteSettingsCaptionsDisabled Transcript DisabledCaptionsGo back to previous menuDisabledEnglishENEspañolESDeutscheDE中文ZHFrançaisFRExit fullscreenEnter fullscreenVideo length: 60 seconds1:00Providence supports my goals from going back to school to being able to grow …AngelicaHuman Resource Business PartnerDescriptionSenior Customer Service Representative *Hybrid*. Candidates residing in AK, WA, MT, OR, CA, TX or NM are encouraged to apply.The Customer Support Liaison position collaborates with Quality Management and other teams/departments as appropriate to address and resolve customer care concerns and complaints for both hospital and clinics. This position will also oversee Red Flag ID Theft inquires for ORC hospital/clinic accounts and coordinates customer service and collection activities. This role serves as the second level representative in handling more complex and difficult account resolution including Administrative level complaints. In addition this position serves as a point of contact for our Ministry/Clinic partners for escalation of accounts, coordinates service recovery/quality issues and completes special assignments as needed.Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Required Qualifications:• 5 years Experience in customer service call center environment (health care preferred), OR experience in full-time collections (health care preferred).• 5 years Experience in automated, computerized account follow-up system.Preferred Qualifications:• College coursework.• Experience working with quality or identity theft issues.Salary Range by Location:AK: Anchorage: Min: $22.00, Max: $34.31AK: Kodiak, Seward, Valdez: Min: $22.93, Max: $35.77California: Humboldt: Min: $22.93, Max: $35.77California: All Northern California - Except Humboldt: Min: $25.72, Max: $40.13California: All Southern California - Except Bakersfield: Min: $22.93, Max: $35.77California: Bakersfield: Min: $22.00, Max: $34.31Montana: Except Great Falls: Min: $17.71, Max: $27.63Montana: Great Falls: Min: $16.78, Max: $26.17New Mexico: Min: $17.71, Max: $27.63Oregon: Non-Portland Service Area: Min: $20.50, Max: $31.99Oregon: Portland Service Area: Min: $22.00, Max: $34.31Texas: Min: $16.78, Max: $26.17Washington: Western - Except Tukwila: Min: $22.93, Max: $35.77Washington: Southwest - Olympia, Centralia & Below: Min: $22.00, Max: $34.31Washington: Tukwila: Min: $22.93, Max: $35.77Washington: Eastern: Min: $19.57, Max: $30.53Washington: South Eastern: Min: $20.50, Max: $31.99Why Join Providence?Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.About the TeamProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Requsition ID: 329255Company: Providence JobsJob Category: Customer ServiceJob Function: AdministrationJob Schedule: Full timeJob Shift: DayCareer Track: Admin SupportDepartment: 4001 SS RC SP FIN ASST ADMAddress: OR Portland 4400 NE Halsey StWork Location: Providence Office Park Portland Bldg 1-PortlandWorkplace Type: HybridPay Range: $see posting - $see postingThe amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Please be advised that our application system will be unavailable on November 15 from 7 p.m. PT until approximately 11 p.m. PT as we implement enhancements.Pay Range: $see posting - $see postingThe amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Check out our benefits page for more information about our Benefits and Rewards.